Terms & Conditions

 

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Aberdeen Airport Terms & Conditions

1. Introduction

1.1
These terms and conditions ('Terms') apply to all bookings for services made via www.aberdeenairport.com and all URL's operated by Aberdeen International Airport Limited (together referred to as the 'Website'). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 (for lounges) or 5 (for priority security). Please then read Paragraphs 6 to 9 which apply to all customers.
1.2
The Website is owned by Aberdeen International Airport Limited (Company Number: SC096622) which is incorporated in England. The registered office of Aberdeen International Airport Limited (which is registered in Scotland) is Aberdeen Airport, Dyce, Aberdeen, AB21 7DU Scotland. 1.3
1.3
In these Terms "you" and "your" refer to any person who makes a booking via the Website and 'we', 'us' and 'the Airport" refer to Aberdeen International Airport Limited. The contract for car parking, valet parking, priority security or lounges is made between you and Aberdeen International Airport Limited.
1.4
The VAT number for Aberdeen International Airport Limited is 927 3652 08
1.5
These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
1.6
Should you need to contact us please either email us at parkingenquiries.aberdeen@apcoa.com or call us on 0845 222 0531.

2. Car Parking

2.1
When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you.
2.2
The booking you make is non-transferable either from you to someone else or between different car parks.
2.3
The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.
2.4
The terms and conditions of use of the car park are as follows:
(a)
Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
(b)
A proportion of the charge you pay may include a Public Transport Levy which is used to develop public transport initiatives at the Airport.
(c)
All prices shown are in pounds sterling and include VAT at the prevailing rate.
(d)
When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.
(e)
If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
(f)
When you have parked your vehicle, it is your responsibility to:
(i)
lock your vehicle securely;
(ii)
fully close all windows of your vehicle;
(iii)
apply your handbrake properly;
(iv)
engage any steering lock, alarm or immobiliser you have;
(v)
not leave any animal or person within your vehicle;
(vi)
minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
(g)
You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(h)
You must comply with all directional signage and other instructions when in the car park.
(i)
The Airport does not accept liability for:
(i)
damage to your vehicle (whether caused accidentally or by way of vandalism);
(ii)
theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.
(j)
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:
(i)
the vehicle registration number;
(ii)
its approximate location within the car park; and
(iii)
the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
(k)
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
(l)
If you have paid to use a premium parking service in any car park ('Priority Parking' at Aberdeen International Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.
2.5
The following terms apply to use of the transfer service:
(a)
Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
(b)
NOT USED.
(c)
The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.
(d)
Please ensure that you remember to take all your luggage off the bus when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.
(e)
The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
2.6
In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
2.7
We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
2.8
If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
(a)
cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or
(b)
issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.
2.9
The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:
(a)
conducting any service work, cleaning or repairs to your vehicle;
(b)
carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
(c)
filling or emptying of fuel tanks;
(d)
misusing or damaging any part of the car park;
(e)
parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;
(f)
driving dangerously or too fast;
(g)
making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
(h)
filming or taking photographs;
(i)
cooking or lighting fires;
(j)
using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;
(k)
doing or attempting to do anything which is a criminal offence;
(l)
spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

3. Valet Parking (if offered)

3.1
All prices shown are in pounds sterling and include VAT at the prevailing rate.
3.2
When at the valet parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.
3.3
When you have parked your vehicle at the reception area, it is your responsibility to:
(a)
lock your vehicle securely (but leave the key with us as described in the instructions you have been issued with via e-mail);
(b)
fully close all windows of your vehicle;
(c)
apply your handbrake properly;
(d)
engage any steering lock, alarm or immobiliser you have;
(e)
not leave any animal or person within your vehicle;
(f)
minimise the level of possessions left in the vehicle and ensure that such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
3.4
You must comply with all directional signage and other instructions when in the reception area.
3.5
The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport's employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).
3.6
Except as set out in Paragraph 3.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.
3.7
The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.
3.8
You should ensure that you leave with the Airport's employees or subcontractors only your ignition key, the key to your driver's door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.
3.9
By leaving your vehicle with the Airport's employees or subcontractors, you warrant that the vehicle, at all times while in our custody, shall be roadworthy, has a valid MOT and tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.
3.10
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:
(a)
the vehicle registration number;
(b)
the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
3.11
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

4. Airport Lounges & Other Services

4.1
Please note that WiFi or lounge services may be provided to you directly by us and /or by designated operators. This will be made clear as part of eth booking process. Where a designated operator provides some or all of these services to you, their terms and conditions shall apply in addition to those set out in this Paragraph 4.
4.2
All prices shown are in pounds sterling and include VAT at the prevailing rate.
4.3
Your booking is non-transferable either from you to someone else or between different airport lounges.
4.4
Your booking is only valid for the date, price and lounge specified when you book.
4.5
Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the relevant airport lounge operator.
4.6
Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.
4.7
There may be restrictions on children being permitted access to the lounge. Where children and infants are permitted access and admitted it is your responsibility to supervise them.
4.8
Smoking restrictions will apply. These are detailed on the Website.
4.9
All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.
4.10
All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.
4.11
The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service.
4.12
The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.
4.13
You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.

5. Priority security

5.1
Your booking is only valid for the date and price specified when you book. Your booking is non-transferable.
5.2
We cannot guarantee the availability of the service, and the right to use the priority lane through security may be withdrawn at any time without notice by the Airport. Where you are not permitted to use the priority lane, we shall refund the price paid solely in respect of that service.
5.3
The purchase of the priority security service only provides for a separate queuing process to get through security, and we cannot give any assurances regarding how long it will take you to clear security. This product does not in any way excuse you from the requirement to submit to full security screening.
5.4
It is your responsibility to ensure that you leave adequate time to clear security prior to your flight. Please contact your airline or check your ticket for advice on how early to arrive at the airport prior to your flight. The Airport does not accept any liability if you miss your flight because you have not left enough time to clear security.

6. Cancellations or changes to pre-bookings for car parking, valet parking, lounges and priority security

6.1
Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the 'Manage my booking' section. You may also telephone us on 0845 222 0531 to cancel a booking or email parkingenquiries.aberdeen@apcoa.com . However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot cancel these once you have booked.
6.2
The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time, date and time of valet parking drop off, lounge or priority security entry time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
6.3
Should you wish to make changes to your booking then you may do so via the Website. Please click on the 'Manage my booking' section. You may also telephone us on 0845 222 0531 to amend a booking or email parkingenquiries.aberdeen@apcoa.com. However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot amend this once you have booked.
6.4
Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
6.5
No retrospective refunds will be made after the car park entry start date, date of valet parking drop off or lounge or Priority Security entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
6.6
No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
6.7
Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
6.8
No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
6.9
Your statutory rights are not affected.
6.10
If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

7. Events beyond the Airport's control

7.1
The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
7.2
Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

8. Our liability to you

8.1
The Airport will act with reasonable skill and care when providing services to you.
8.2
Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
8.3
Without prejudice to Paragraph 8.2 above, the Airport's liability to you for the provision of car parking, valet parking, priority security or lounge services shall be limited to an aggregate of £50,000.
8.4
The Airport does not accept liability for:
(a)
any indirect or consequential loss; or
(b)
any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

9. General

9.1
Any contract made between you and us via the Website is governed by English law.
9.2
We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
9.3
These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services. Last updated: October 2013

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Belfast City Airport Terms & Conditions

Terms and Conditions for Pre-book Parking

Introduction
1.1
These terms and conditions ('Terms') apply to all bookings for services made via www.belfasctcityairport.com and all URL's operated by BCA Limited (together referred to as the 'Website').
1.2
In these Terms, references to 'the Airport' are references to Belfast City Airport Limited. In these Terms "you" and "your" refer to any person who makes a booking via the Website and 'we' and 'us' refers to the Airport, as defined above. The contract for car parking is made between you and the Airport.
1.3
The VAT number for BCA is 806 031667.
1.4
These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
1.5
Should you need to contact us please either email us at carparking@belfastcityairport.com or call us on 028 9093 9093.
2. Car Parking
2.1
When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), via an email.
2.2
The booking you make is non-transferable either from you to someone else or between different car parks.
2.3
The booking you make is valid only for the times, dates, price and car park specified in your booking.
2.4
The terms and conditions of use of the car park are as follows:
(a)
Car parks are priced per 24 hour period or part thereof. Prices are subject to change at the sole discretion of the airport. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount will be automatically deducted from your credit/debit card before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park.
(b)
All prices shown are in pounds sterling and include VAT at the current rate of 17.5%.
(c)
When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with via email.
(d)
If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you will need it to exit. On exit please follow the instructions issued to you at the time of booking.
(e)
When you have parked your vehicle, it is your responsibility to:
(i)
lock your vehicle securely;
(ii)
fully close all windows of your vehicle;
(iii)
apply your handbrake properly;
(iv)
engage any steering lock, alarm or immobiliser you have;
(v)
not leave any animal or person within your vehicle;
(vi)
ensure that your possessions are placed in a locked boot and are not on display.
The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to comply with clause 2.4(e).
(f)
You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied by an adult when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(g)
You must park within a designated bay.
(h)
You must comply with all directional signage and other instructions when in the car park.
(i)
The Airport does not accept liability for:
(i)
damage to your vehicle (whether caused accidentally or by way of vandalism);
(ii)
theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the
negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence
has caused or contributed to the relevant damage or theft.
(j)
If you fail to collect your vehicle more than 50 days after the date that you have specified for exit in the booking, then, failure to
provide a notification to us specifying:
(i)
the vehicle registration number;
(ii)
its approximate location within the car park; and
(iii)
the reason for the delay in collection plus details of the expected (revised) collection date,
will result in the vehicle being deemed to have been abandoned.
(k)
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
2.5
Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
3. Cancellations or changes to pre-bookings for Car Parking
3.1
Should you wish to cancel or modify your booking you may do so via the Website.
3.2
The Airport must receive notice of your cancellation or modification 24 hours before the entry start date of your original booking in order to consider a refund. The required number of days notice is stated in your booking confirmation email. If you do not give the required advance notice as stated, no refund will be given.
3.3
If the amended booking is more expensive than the original, the difference must be paid in full. If the amended booking is less expensive than the original, you will be refunded a percentage of the difference between the two prices. This percentage is stated in your booking confirmation email.
3.4
No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
3.6
No refunds will be made other than as expressly provided for in these Terms.
3.7
No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.
3.8
Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
3.9
No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
3.10
Your statutory rights are not affected.
3.11
If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (see Paragraph 4 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
4. Events beyond the Airport's control
4.1
The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control.
A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of the Airport, and / or cancellation or changes of schedules by airlines.
4.2
Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 4.1.
5. Our liability to you
5.1
The Airport will act with reasonable skill and care when providing services to you.
5.2
Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
5.3
The Airport does not accept liability for:
(a)
any indirect or consequential loss; or
(b)
any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
6. General
6.1
We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before
booking to satisfy yourself that you accept them.
6.2
These Terms constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

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Birmingham Airport Terms & Conditions

Pre-book Terms and Conditions

October 2013

These Pre-booking Terms and Conditions will form the basis of the contract between us and so contain important information. Please read all of these Pre-booking Terms and Conditions carefully. We recommend that you retain a copy of these Pre-booking Terms and Conditions in a safe place. By booking for parking and/or related services as described in condition 1, you agree to be bound by these Pre-booking Terms and Conditions and in particular those matters for which we do not accept responsibility.

We are always happy to assist where we can, and to take on board any comments which you might have. If you have a general comment or query, please contact our Customer Contact Centre on 0345 050 7080 or by emailing customer.service@ncp.co.uk.

  1. Application of these Pre-booking Terms and Conditions
    1. These Pre-booking Terms and Conditions apply to all bookings for parking and/or related services at a Car Park (as defined below) made:
      1. through www.ncp.co.uk or https://prebook.ncp.co.uk or http://parking.flybe.com;
      2. through our corporate partners and affiliates (such as our travel agent partners) or their websites; and
      3. by telephone through our Customer Contact Centre on 0345 050 7080.
    2. The Car Park Terms and Conditions (as defined below) form part of (and are deemed to be incorporated in) these Pre-booking Terms and Conditions. The Car Park Terms and Conditions are displayed at the relevant Car Park (as defined below). The Car Park Terms and Conditions can also be found at www.ncp.co.uk/info_pages/terms-and-conditions. Please read the Car Park Terms and Conditions carefully.
  2. Definitions

In these Pre-booking Terms and Conditions:

NCP, we, us and our shall be a reference to National Car Parks Limited and each other operating company in the NCP group of companies (including National Car Parks Manchester Limited);

you, your and customer means a person who has entered into a contract with us for the parking of a vehicle at a Car Park (all customers entering into a contract with us for the parking of a vehicle at the Car Park, whether by purchasing a parking ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing);

Barcode means a barcode allowing quick response (QR) code recognition of your Booking;

Booking means your booking for parking and related services at a Car Park made:

  1. through www.ncp.co.uk or prebook.ncp.co.uk or http://parking.flybe.com;
  2. through our corporate partners and affiliates (such as our travel agent partners) or their websites; or
  3. by telephone through our Customer Contact Centre on 0345 050 7080;

Booking Line means our Customer Contact Centre on 0345 050 7080 or other published telephone number provided by us for customer service and bookings; bookings, amendments and cancellations made through our Customer Contact Centre may incur additional charges;

Booking Period means, for the Nominated Car Park, the times and the date(s) specified in your Booking;

Booking Reference means a reference number unique to your Booking, which we will give you when you book parking and related services using the Website or Booking Line;

Car Park means any parking facility owned, managed and/or operated by us provided for the parking of vehicles;

Car Park Terms and Conditions means the general car park terms and conditions relating to use of the Nominated Car Park and which form part of (and are deemed to be incorporated in) these Pre-booking Terms and Conditions and are displayed at the Nominated Car Park and are accessible here

Nominated Car Park means the Car Park specified in your Booking and to which the Booking relates;

Order means an order for the purchase of parking and/or related services at a Car Park made:

(a) through the Website, placed by you by submitting an application form via the Website;

(b) through our corporate partners and affiliates (such as our travel agent partners) or their websites, placed by you by submitting an application form via the corporate partner's or affiliate's website or by providing information over the telephone to enable an application form to be completed on your behalf; or

(c) by telephone through the Booking Line, placed by you providing information over the telephone to enable an application form to be completed on your behalf;

our representative means any of our officers, employees and agents (acting in the course of business and within the scope of their duties towards us);

Pre-booking Terms and Conditions means these terms and conditions (including the Car Park Terms and Conditions);

Valet Parking Reception Area means the area provided for the operation of the valet parking service;

Valet Terms has the meaning given in condition 10(a);

Vehicle means any vehicle which enters into the Nominated Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it; and

Website means www.ncp.co.uk and https://prebook.ncp.co.uk and http://parking.flybe.com, and all other URLs operated by us.

  1. Information about us

National Car Parks Limited and its associated company National Car Parks Manchester Limited are registered in England and Wales under company numbers 253240 and 3643895 respectively. The registered office of both companies is at Saffron Court, 14B St Cross Street, London, EC1N 8XA. In certain Car Parks, we act as agent on behalf of the Car Park owner, which may be a local authority, corporate entity or other organisation. This will not affect your rights or obligations under these Pre-booking Terms and Conditions.

  1. How the contract is formed between us
    1. Online If you place an Order online, you will be making an 'offer' to us to purchase parking and/or related services at a Car Park. Placing your Order does not mean that your Order has been accepted. All Orders are subject to acceptance by us, and we shall confirm our acceptance to you by advising that your Booking is confirmed. The contract between us will only be formed when we advise that your Booking is confirmed.
    2. By Telephone If you make an enquiry about purchasing parking and/or related services at a Car Park, we will confirm the agreed price by providing you with a proposal which will be us making an "offer" to you. To accept our offer, you will need to confirm to us by telephone that you wish to proceed to book parking and/or related services so that we can take your payment details. The contract between us will be formed when we have taken your payment details. We will then advise you that your Booking is confirmed. Telephone bookings will be subject to an administration charge, details of which will be advised to you before the contract between us is formed; except as referred to in condition 8(f), this telephone booking administration charge is non-refundable.
  2. Payment methods and receipts

We currently accept payment for pre-booking parking and/or related services at a Car Park by credit card and debit card. Credit card payments will be subject to a 2.5% credit card surcharge, save in relation to bookings at Birmingham Airport (where no surcharge will apply) and Cardiff Airport (to which a surcharge of £1.50 will apply); except as referred to in condition 8(f), this surcharge is non-refundable. No surcharge applies to debit card payments. Your booking confirmation is your receipt for payment.

  1. Your Booking
    1. When you book car parking through the Website or Booking Line, you will be given a Booking Reference unique to your Booking. This confirms that (save as referred to in condition 7) you have a space to park guaranteed for the Booking Period specified in your Booking.
    2. The Booking you make is non-transferable, either from you to someone else or between different Car Parks.
    3. The Booking you make is valid only for the Booking Period and at the price specified in your Booking, and for the Nominated Car Park. Prices are subject to change and quotes provided are valid at the time of Booking only. Please check your Booking before confirming payment, as mistakes cannot always be rectified and may be subject to a re-booking or amendment charge.
    4. When you enter and exit the Nominated Car Park, it is imperative that you follow the instructions you have been issued within your Booking confirmation.
      1. Some of our Car Parks use credit and debit card recognition. For automatic entry to a Car Park using credit and debit card recognition, you must take with you the credit or debit card you used to make your Booking. Please enter the credit or debit card you used to make your Booking into the Nominated Car Park entry barrier and it will enable you to access the Nominated Car Park. No parking ticket will be issued. This credit or debit card must be used to exit the Nominated Car Park. As detailed in condition 6(g), any additional charge resulting from your actual time in the Nominated Car Park differing from the Booking Period (and any credit card surcharge) will be debited to the credit or debit card used to make your Booking automatically on exit from the Nominated Car Park.
      2. Some of our Car Parks use automatic number plate recognition as a recognition method for entry. For automatic entry to a Car Park using automatic number plate recognition, you must arrive in the vehicle to which your Booking relates. To be presented with your parking ticket, please drive up to the Nominated Car Park entry barrier and a parking ticket will be automatically presented to you. This parking ticket must be used to exit the Nominated Car Park.
      3. Some of our Car Parks use quick response (QR) code recognition. When you pre-book parking at a Car Park using quick response (QR) code recognition, you will be given a Barcode with your Booking Confirmation. The Barcode should not be adapted in any way, including shape or size from the original format, and it should not be damaged. If it is adapted or damaged, the Barcode may not work and will not permit entry to the Nominated Car Park to which your Booking relates. For automatic entry to a Car Park using quick response (QR) code recognition, please present the Barcode either on the display of a smart phone, or on paper, to the scanner at the Nominated Car Park entry barrier. Where relevant, you will then be presented with your parking ticket. The Barcode or (where relevant) the parking ticket must be used to exit the Nominated Car Park.
      4. When you pre-book parking at a pay and display Car Park, details of what you will need to display at the Nominated Car Park will be sent with your Booking Confirmation. This could be a booking reference number or a quick response (QR) code. This will need to be displayed on the dashboard of the vehicle to which the Booking Confirmation relates. Failure to do this may result in the issue to you of a parking contravention notice. If a Barcode is issued, the Barcode should not be adapted in any way, including shape or size from the original format, and it should not be damaged. If it is adapted or damaged, the Barcode may not be valid for the Nominated Car Park to which your Booking relates. Failure to do this may result in the issue to you of a parking contravention notice.
    5. If you are issued with a car parking ticket on entry to the Nominated Car Park, please retain this in a safe place as you may need it to exit the Nominated Car Park. On exit from the Nominated Car Park, please follow the instructions issued to you at the time of Booking.
    6. The Booking only permits you to make one entry and one exit per Booking. It does not allow you to make multiple entries and exits during the period of your Booking. Breach of this may result in the issue to you of a parking contravention notice.
    7. The Booking Period and price charged for when you pre-book is calculated on the basis of the times and date(s) you select when making your Booking. If your actual entry and/or exit time and/or date changes from the Booking Period, and as a result your actual time in the Nominated Car Park differs from the Booking Period, you may be liable for an additional charge. This additional charge will be calculated in accordance with the Car Park Terms and Conditions. This additional charge must be paid before the Vehicle will be permitted to leave the Nominated Car Park, and (where you used a credit or debit card to make your Booking) the amount of this additional charge (and any credit card surcharge) will be debited to that card automatically on exit from the Nominated Car Park. We reserve the right to determine in our discretion the duration of the Vehicle's stay in the Nominated Car Park in such circumstances. The terms of this condition 4(g) apply irrespective of the reason why you are late back into the Nominated Car Park, unless your delayed return is caused directly by our negligence.
    8. If, when you come to exit the Nominated Car Park, the barrier does not work or is already raised, please press for assistance or contact our Customer Contact Centre on 0345 050 7080 as we will need to register you as leaving the Nominated Car Park to prevent you being liable for any additional charge.
  2. Nominated Car Park not available
    1. If we are prevented from or delayed in the carrying on of our business and obligations under our contract and/or these Pre-booking Terms and Conditions due to circumstances beyond our reasonable control (including acts of God, governmental action, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes), we reserve the right to:
      1. cancel your Booking; or
      2. offer you parking and related services in an alternative Car Park than the Nominated Car Park to which the Booking relates. If you do not wish to accept our offer of alternative parking or related services, you may cancel your Booking or part of it through the Website or Booking Line.
    2. Where we are prevented from or delayed in the carrying on of our business and obligations under our contract and/or these Pre-booking Terms and Conditions due to Car Park operational reasons, we reserve the right to:
      1. cancel your Booking; or
      2. offer you parking and related services in an alternative Car Park than that to which the Booking relates. If you do not wish to accept our offer of alternative parking or related services, you may cancel your Booking or part of it through the Website or Booking Line.
  3. Cancellation and refund policy
    1. Cancellation by you If you wish to cancel your Booking or part of it, you may do so through the Website or Booking Line. Cancellations made more than 24 hours before the entry time and date specified in your Booking will receive a refund. Please note that this right to a refund does not affect your legal rights. A cancellation charge may be deducted in respect of any cancellation. Details of any applicable cancellation charge will be advised to you before the contract between us is formed. No refund will be given for cancellations made 24 hours or less before the entry time and date specified in your Booking. We will not refund any telephone booking administration charge or credit card surcharge.
    2. Amendments If you wish to amend your Booking or part of it, you may do so through the Website or Booking Line. Amendments made more than 24 hours before the entry time and date specified in your Booking will receive a refund. Please note that this right to a refund does not affect your legal rights. An amendment charge may be deducted in respect of any amendment. Details of any charge applicable if you amend your Booking will be advised to you before the contract between us is formed. No refund will be given for amendments made 24 hours or less before the entry time and date specified in your Booking, or if the change requires additional parking time not specified in your Booking you will have to pay the full daily rate from time to time of the Nominated Car Park. We will not refund any telephone booking administration charge or credit card surcharge.
    3. Non Flexible Bookings Where (as specified in your Booking) the Booking is 'Non Flexible', conditions 8(a) and 8(b) do not apply.
    4. Cancellation by us for breach We may also cancel the contract between us at any time on notice to you if you breach any of these Pre-booking Terms and Conditions or misuse your Booking in any way, such as (for example) transferring your Booking to another person or allowing another person to use your Booking without NCP's express prior consent.
    5. Refunds - Nominated Car Park not available for reasons beyond our reasonable control If we cancel your Booking in the circumstances referred to in condition 7(a)(i), or you cancel your Booking in the circumstances referred to in condition 7(a)(ii), then we will refund the amount we have received in respect of your Booking. Please note that this right to a refund does not affect your legal rights. In such circumstances, we will not refund any telephone booking administration charge or credit card surcharge.
    6. Refunds - Nominated Car Park not otherwise available If we cancel your Booking in the circumstances referred to in condition 7(b)(i), or you cancel your Booking in the circumstances referred to in condition 7(b)(ii), then we will refund the amount we have received in respect of your Booking and any telephone booking administration charge and/or any credit card surcharge previously charged. Please note that this right to a refund does not affect your legal rights. In such circumstances, no cancellation charge will apply either.
    7. Refund procedure A refund will only be made where you can provide us with a pre-paid Booking Reference. Refunds are only made to the credit or debit card with which payment was originally made. We do not issue refunds by cheque.
    8. Failure to follow procedures If you do not follow the cancellation and/or amendment procedures set out in these Pre-booking Terms and Conditions, no retrospective refund will be given after the entry time and date specified in your Booking.
    9. No other rights to refund Save as expressly provided for in these Pre-booking Terms and Conditions, no refunds will be given in respect of any booking cancellation and/or amendment.
  4. Premium pre-booking
    1. We may offer parking and/or related services at certain of our highest-demand Car Parks from time to time for which we may charge a premium on our standard pre-book pricing. Premium pre-booking will not be available at all Car Parks and, at Car Parks where premium pre-booking is offered, it will only be available on certain dates for certain time frames.
    2. Premium pre-booking will guarantee you a space to park in the relevant Car Park during our peak operating hours, with added benefits such as reserved parking areas, priority exits and ‘meet and greet'. The benefits that we offer with premium pre-booking from time to time are Car Park-specific, and (if applicable) will be outlined within the product description within the booking process.
  5. Valet parking

THIS SECTION WILL ONLY APPLY IF YOU ARE PRE-BOOKING A VALET OR A MEET AND GREET PRODUCT

  1. The terms and conditions printed on the reverse of the valet parking docket issued by our representative to you (Valet Terms) with regard to your Vehicle shall apply to the provision of valet parking services to you. In the event of a conflict between the terms set out in conditions 10(b) to 10(e) (inclusive) and the Valet Terms, the Valet Terms shall prevail.
  2. You must comply with all directional signage and other instructions in when in the Valet Parking Reception Area.
  3. We are responsible for ensuring that your Vehicle is driven carefully between the Valet Parking Reception Area and the Nominated Car Park and within the Nominated Car Park and we, and our representatives, are insured for any loss or damage to your Vehicle which occurs as a result of the negligent driving of our representatives who are providing the valet parking service. As such, we will pay to you the cost of repairing any damage to your Vehicle which is caused by the negligent driving of our representatives while they are providing the valet parking service.
  4. Except as set out in condition 10(c), we do not accept liability for damage to your Vehicle (whether caused accidentally or by way of vandalism) while the Vehicle is in the Nominated Car Park or Valet Parking Reception Area.
  5. We do not accept liability for theft of or from your Vehicle unless you have entrusted the keys of the Vehicle to us and then only provided that the keys have been used in order to carry out the theft.
  6. Use of coach/taxi service

THIS SECTION WILL ONLY APPLY IF YOU ARE PRE-BOOKING AN AIRPORT CAR PARK, WHERE A COACH/TAXI TRANSFER TO THE AIRPORT TERMINAL IS INCLUDED

  1. We will advise the coach/taxi service of the times and dates of departure and arrival provided by you at the time of Booking. Use of only one coach/taxi is permitted for each Booking.
  2. You must notify us at the time of Booking of the number of passengers travelling with you.
  3. You must leave an appropriate amount of time to reach the terminal building from the Nominated Car Park using the coach/taxi service. Guides to the estimated transfer time (in normal traffic conditions) are set out on the Website, but in addition to this you must allow sufficient time to find a parking space and access the coach/taxi service. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get from the Nominated Car Park to the terminal, unless this is caused directly by our negligence.
  4. If you intend to travel with infants requiring special child-safe seating or if you intend to carry outsize luggage or sports equipment, you must advise the coach/taxi service at least 24 hours in advance of your expected arrival time. The contact number for the coach/taxi service will be clearly marked on your Booking confirmation.
  5. On arrival at the Nominated Car Park, you are responsible for calling the coach/taxi service and confirming your arrival. We will not provide telephone access for this service. The coach/taxi service will collect you from a suitable place within the Nominated Car Park. Upon return, you must call the coach/taxi services within the baggage hall and the coach/taxi service will collect you from the designated area as described on your Booking confirmation and will transport you to your Vehicle.
  6. Please make sure that you take all your luggage from the coach/taxi when you arrive at your terminal. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left in the coach/taxi, unless this is caused directly by our negligence.
  7. Coaches/taxis are designed to accommodate personal luggage only. Items that might cause a nuisance or danger including, but not limited to, large items which cannot be safely stored in the racks provided and live animals may be prohibited.
  8. We do not accept liability for the lack of availability of the coach/taxi service, or for increased duration of transfer times from the Nominated Car Park to the terminal building which are caused by circumstances beyond our reasonable control (including exceptional volumes of traffic, road works or accidents).
  9. Your legal rights

Nothing in these Pre-booking Terms and Conditions shall take away or modify any of your legal rights or entitlements.

  1. Data protection

We will store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. For further details on how we collect and use your information for marketing purposes, please review our website privacy policy details of which can be found at www.ncp.co.uk/info_pages/terms-and-conditions.

  1. Entire agreement

THIS SECTION WILL NOT APPLY IF YOU ARE CONTRACTING AS A CONSUMER

  1. These Pre-booking Terms and Conditions (and any document expressly referred to in them) constitute the entire understanding between us in relation to their subject matter.
  2. We each acknowledge and agree that, in entering into our contract, neither of us has relied on any warranty or representation given by the other or implied from anything said or written in negotiations between us prior to entering into our contract except as expressly set out in these Pre-booking Terms and Conditions.
  3. Variation of Pre-booking Terms and Conditions
    1. We reserve the right to amend these Pre-booking Terms and Conditions, or withdraw the right to pre-book parking and/or related services in future, at any time.
    2. Nothing said or done by any of our representatives is capable of varying these Pre-booking Terms and Conditions.
  4. Waiver
    1. If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Pre-booking Terms and Conditions, or if we fail to exercise any of the rights to which we are entitled under our contract or any of these Pre-booking Terms and Conditions, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations.
    2. A waiver by us of any default by you shall not constitute a waiver of any subsequent default by you of your obligations.
  5. Severance

If any of these Pre-booking Terms and Conditions (or any provision of our contract) is found by a competent authority to be invalid, unenforceable or illegal, such term shall, to the extent that it is unenforceable, invalid or unlawful, be severed from the remaining terms and conditions, which shall continue to be valid to the fullest extent permitted by law.

  1. Communications

Applicable laws require that certain communications or information we send to you should be in writing. By providing us with your email address as part of your booking for parking and/or related services, you agree to this electronic means of communication, and you acknowledge and agree that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communication be in writing.

You must send any notices required to be given by you in writing and to our registered office address, details of which are set out in condition 3.

  1. Transfer of rights and obligations
    1. You are not entitled to assign, charge, sub-contract or transfer our contract or any part of it without our prior written consent. We may assign, charge, sub-contract or transfer our contract or any part of it to any person.
    2. Any person who is not a party to our contract shall not have any right to enforce any term of the contract which expressly or by implication confers a benefit on that person without our prior written agreement. Any term of our contract can be varied and our contract can be cancelled or terminated without the consent of any third party who might benefit from the terms or have enforceable rights under our contract.
  2. Governing law and jurisdiction

These Pre-booking Terms and Conditions are governed by, and shall be construed in accordance with, English law. If you are a consumer, you may have rights to bring court proceedings in the courts of the country in which you are domiciled. Otherwise, to the fullest extent permitted by law, you and we shall bring all court proceedings in the courts of England.

Cardiff

Car park Terms and Conditions

Please read these Terms and Conditions carefully. They relate to your use of our car parks.

1. Definitions

In these terms and conditions:

  1. "us' 'we' and 'our' means National Car Parks Limited whose registered office is at Saffron Court, 14B St.Cross Street, London, EC1N 8XA; and
  2. "vehicle" means the vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

2. Our liabilities

We are responsible for using reasonable skill and care in the operation of the Car Park. However, that responsibility is limited and we are only liable as set out in (a), (b) and (c) below and have no other liability to you.

  1. We are liable for any death or personal injury arising from our negligence and the negligence of our servants or agents. Nothing in these Terms and Conditions shall exclude that liability.
  2. We are liable for the loss of or damage to or theft of or from, or temporary failure to deliver any vehicle or property belonging to you arising from our negligence and the negligence or dishonesty of our servants or agents.
  3. Except as set out in condition 2(a), we shall only be liable for losses which were:
    1. reasonably foreseeable at the time of entering into a contract with you on the basis of these Terms and Conditions; or
    2. incurred as a result of our negligence or the negligence of our servants and agents; or
    3. incurred as a result of our failure to comply with these Terms and Conditions.

Please note that although we have the above responsibility to you, you should bear in mind that public car parks are open to everyone. We cannot guarantee that people will not enter into the Car Park and cause damage to property or engage in criminal behaviour. Accordingly, you park in our Car Park at your own risk. We do not guarantee the security of your vehicle and/or its contents.

3. Claims and complaints procedure

  1. If your vehicle sustains damage while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
    1. immediately either inform a member of our staff at the Car Park or contact our staff at the control room for the Car Park using the intercom system or otherwise notify our Customer Services Team on 0845 050 7080
    2. in the case of theft, immediately inform the police;
    3. notify your insurers promptly.
  2. If you consider that you have a claim against us you must write to our Customer Services Team within seventy-two (72) hours of discovery of the loss, damage or theft giving full details of the occurrence. Before submitting a claim we ask that you satisfy yourself that the subject matter of your claim lies within the areas of our responsibility set out in condition 2.
  3. If you wish to make a claim or to register a complaint about the service that you have received please write to the Customer Services Team at National Car Parks Limited, Saffron Court, 14B St Cross Street, London, EC1N 8XA.

4. Security of your vehicle

  1. Unless requested by a member of our staff not to do so, please ensure that before you leave the Car Park:
    1. your vehicle is securely locked;
    2. all of the windows of your vehicle are securely closed;
    3. if your vehicle is fitted with a vehicle alarm, steering lock, or similar device, that it is engaged.
  2. Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.

5. Possessions

  1. Wherever possible please take your possessions with you when you leave your vehicle.
  2. If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
  3. You are reminded that your motor insurance policy may not cover possessions in your vehicle. It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.

6. Courtesy to other customers

If you damage another customer's vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

7. Safety in the car park

  1. Please drive carefully in the Car Park and obey the directional and other signs.
  2. Car parks can be dangerous. After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any). You must not, in any circumstances, exit the Car Park by walking under a vehicle exit barrier.
  3. Do not delay your exit from the Car Park and please supervise your children and pets who must be kept under your control at all times in the Car Park.
  4. For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.

8. Tickets and coin chips

  1. The ticket or coin chip issued to you is only valid for the vehicle in respect of which it is issued. Neither a coin chip nor a Season Ticket entitles you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
  2. In pay and display car parks you must do one of the following:
    1. purchase a parking ticket before leaving your vehicle in the Car Park and ensure that the parking ticket is clearly displayed in the windscreen of the vehicle (for the avoidance of doubt, sales/credit card receipts are not classed as a valid parking ticket and will not be accepted as evidence of payment).
    2. clearly display in the windscreen of the vehicle a Season Ticket valid for the Car Park and comply with the Season Ticket's terms and conditions;
    3. prior to exiting the Car Park, purchase the time you require to use the Car Park using the pay by mobile service in accordance with its terms and conditions (available on http://www.ncp.co.uk/parking-solutions/pay-for-your-parking-by-mobile/).

In all other car parks you should take your ticket or chip coin with you to make it more difficult for someone else to remove your vehicle without your consent.

  1. We reserve the right to refuse to release any vehicle for which a valid and current ticket, coin chip or Season Ticket, cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket or coin chip will therefore delay your departure.
  2. If you cannot produce your ticket, coin chip or Season Ticket on departure you will be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. An additional charge of £2.50 will be levied to recover the replacement cost of any lost chip coin. The duration of the vehicle's stay within the Car Park will in such circumstances be finally determined by us.
  3. Should you later locate your lost chip coin you can return it to NCP Ltd., Saffron Court, 14B St Cross Street, London, EC1N 8XA and you will be refunded £2.50 by BACS transfer. No refund will be made for any parking charges paid in respect of a lost ticket, chip coin or Season Ticket.

9. Parking contraventions

  1. It is important to the effective management of the Car Park:
    1. that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
    2. that you park within a marked bay;
    3. that, in relation to pay and display sites, you comply with the requirements set out at paragraph 9b and your vehicle does not remain in the Car Park for longer than the duration allocated and paid for; and
    4. that you comply with all signs in the Car Park.
  2. If you do not comply with these requirements then we may issue you with a Parking Contravention Charge Notice. Specific details as to the sum of the Parking Contravention Charge Notice are available in each car park or may be obtained from our Customer Services team on 0845 050 7080. We issue such notices because we will incur a loss as your actions will prevent the efficient management of the Car Park. The amount of the Parking Contravention Charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.
  3. If you incur a Parking Contravention Charge a Notice will be given to you or attached to your vehicle. If payment is received within 14 days of the Parking Contravention Charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice.
  4. Payment may be made by one of the methods detailed in the "Instructions for Payment" section of the Parking Contravention Charge Notice. Please quote your vehicle registration number and Parking Contravention Charge Notice number when making payment.
  5. Failure to pay the Parking Contravention Charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.
  6. We may request and obtain your (or the vehicle owner's) personal details from the DVLA should you fail to make payment within 28 days. We will use your personal details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.
  7. If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself. We will then consider your appeal and notify you of our decision. Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.
  8. The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park.
  9. If the equipment in the Car Park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10. Access, re-location of vehicles

  1. We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.
  2. We reserve the right to move vehicles within the Car Park, by driving or otherwise, using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.
  3. We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within our control or otherwise as may be expedient.
  4. To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, we reserve the right to drive or otherwise take your vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.

11. Tariff

The parking fees payable by you (as varied from time to time) shall be as displayed on the tariff board at the Car Park. You are obliged to pay the fee and to comply with any instructions on the tariff board.

12. Payment and disposal of abandoned vehicles

  1. If you intend to leave your vehicle in the Car Park for more than 28 days we recommended that you notify us in writing of your intention to do so.
  2. We reserve the right to sell any vehicle which we reasonably believe to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the Car Park for more than 28 days without prior notification and which is not known to be covered by a current valid Season Ticket.
  3. Before proceeding with the disposal of abandoned vehicles, we will:-
    1. make reasonable enquiries with a view to identifying and contacting the registered owner of the vehicle in question;
    2. give 28 days notice of our intention so to do to the registered owner by pre-paid post addressed to the registered owner's last known address.
  4. Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.
  5. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

13. Prohibited activities

  1. You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you or your agent other than with our prior specific permission is permitted in the Car Park. In the event of vehicle breakdown you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
  2. No activity in connection with the selling, hiring or other disposal of vehicles or goods or services shall be carried out in the Car Park without our prior specific written permission.

14. Variation of the terms and conditions

These Terms and Conditions shall not be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is be capable of varying these Terms and Conditions.

15. General

Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

This land is Private Property and managed by National Car Parks Ltd

 

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Bournemouth Airport Terms & Conditions

Car Park Booking Terms & Conditions
The terms and conditions set out below apply to car park bookings made on this website. Please read through these carefully.

2. Bookings can be made by persons aged 18 years or over.

3. You are entering into a contract with Flybe for car parking at Bournemouth Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Flybe website.

4. A minimum charge applies to all bookings.

5. Bookings must be made no later than 10pm prior to the car park arrival date. All car park bookings are subject to availability and Bournemouth International Airport Limited reserves the right to withdraw availability at its entire discretion for a given car park on a given date.

6. The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the car park arrival and car park departure dates and times that you have booked. The booking is valid for a single park entry and exit during the dates you have booked.

7. You must not resell or transfer any booking (in whole or in part).

8. Your booking is only valid for your designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

Payment
9. Payment must be made in advance and online. Payment may be made using one of the following payment cards; Visa, MasterCard, Delta, Solo; Switch, American Express, Electron. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.

10. When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. Bournemouth International Airport Limited cannot be held responsible for non-delivery due to transmission failure.

11. If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the prevailing tariff for the relevant car park.

Cancellation
12. Subject to Paragraph 13 below, you can cancel the contract no later than 24 hours prior to the Car Park Arrival date & time by visiting parking.flybe.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. N o cancellations or refunds are permitted after this time.

13. Certain promotional products cannot be cancelled or refunded. If a booking cannot be cancelled this will be specified on the booking page of our website.

General
14. Bournemouth International Airport Limited reserve the right if prevented from supplying the car parking for any reason to cancel the contract or provide a suitable alternative parking location at no extra charge. Bournemouth International Airport Limited will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required Bournemouth International Airport Limited will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.

15. Bournemouth International Airport Limited are only supplying you with car parking under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements.

16. Although Bournemouth International Airport Limited attempts to provide our customers with a satisfactory service should you have any complaints please use our feedback form (http://www.bournemouthairport.com/bohweb.nsf/Content/YourFeedback).

17. Bournemouth International Airport Limited reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.

18. The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales.

19. All vehicles are parked subject to the Parking Terms and Conditions displayed in the relevant car park and set out below save where inconsistent with these terms or the terms stated in your booking confirmation.

Parking Terms & Conditions

Members of the public use the Airport car parks entirely at their own risk in respect of their persons and/or property.

Without prejudice to the generality of the foregoing, members of the public use the Airport car parks on condition that:

1. The Company, its servants or agents will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to wilful misconduct on the part of the company.

2. The Company, its servants or agents are permitted at any time and in their absolute discretion to move any vehicle or other property and the Company will not be liable to any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on the part of the Company.

3. The users of the Car Park will ensure that their vehicle will:
a) display a valid permit (if applicable).
b) Be parked only in areas designated for that purpose.
c) Be parked only the area(s) allocated (as identified on the permit, if applicable).
d) Not to be parked in such a manner as to cause an obstruction to other users.

4. The Company and its servants and agents reserve the right to refuse admittance to the Airport car parks.

5. Vehicles must be parked in a place designated for that purpose.

6. Acceptance of a ticket binds the holder accordingly.

7. (a) If a breach or infringement of these conditions is committed by the user of the Car Park, then the Company, its servants or agents may at any time, in their absolute discretion immobilise any vehicle by means of a clamp fitted to a wheel of the vehicle.
(b) The clamp will be removed from the wheel of the vehicle upon payment of a charge as determined from time to time by the Company.
(c) The Company, its servants or agents will not be liable for any damage caused to a vehicle as a result of a clamp having been fitted to the wheel of a vehicle other than that which is attributable to wilful misconduct on the part of the Company.

Charges are subject to Government legislation and are inclusive of Value Added Tax.

Terms and Conditions relating to the supply of Meet and Greet services

You have agreed with the Airport to park your car at Bournemouth International Airport, for the period confirmed at the time you leave your Car with the Meet and Greet Reception.
In these terms and conditions “you” and “your” means the Customer whose name and address appears on the front of the booking form; “your Car” means the motor vehicle that you leave and that is the subject of the Service; and the “Service” means the Meet and Greet Service. The “Airport” means Bournemouth Airport.

You have agreed with the Airport that:
The Airport shall have custody of your Car until you collect it, whether at the end of the booked period or later by agreement. However, you should also note the provisions of clause 8 below.
If you have not already paid for the Service, you must pay the Airport the total amount of the charges due. The amount you pay should include any additional charges at the standard rates that the Airport is entitled to make, together with the costs reasonably incurred by the Airport in connection with custody of your Car. The Airport shall have a general lien over your Car until these charges have been paid.
It is your responsibility to ensure that the Car is road worthy in every aspect (including MOT, Road Tax etc.) before entering the Meet and Greet car park arrivals area. In the event that the Car is not in the Airport’s sole opinion road worthy (e.g. bald tyres, no tax etc.) the Airport will not accept the Car for Meet and Greet parking and you will be responsible for making alternative parking arrangements.
Your Car will be inspected and photographed to confirm its general condition prior to it being driven by the Airport.On collection of the Car the Airport may (but does not have to) also ask for evidence of ownership of or right in the Vehicle as may be considered necessary or relevant. The Airport may retain custody of your Car until it is satisfied of the right of the claimant to receive delivery of it and until all charges have been paid.
The Airport shall take reasonable care of your Car whilst it is in its custody. The Airport shall not be liable for:
i) Damage to or loss of your Car or any part of it or any of its accessories or contents; and/or
ii) Any damage to any other property, arising from or in connection with the Airport’s custody of your Car. However, if it is proved that the damage or loss arises as a result of negligence, a criminal act or breach of statutory duty on the part of the Airport or their servants and agents, then, but only to the extent that this is shown, the Airport will be liable.
In addition, the Airport accept no responsibility or liability for any loss or damage, however caused, resulting from or in connection with the seizure of your Car by the police, HM Revenue & Customs or any person lawfully authorised to do so.
None of the Airport’s employees, servants or agents have any authority to accept any valuables or articles for safe custody, other than the keys to your Car. The Airport will not be liable for any loss of or damage to any such articles that you leave in the safe custody or safe keeping of the Airport, its employees, servants or agents. You should leave your valuables in a secure place prior to leaving your Car in the Airport’s custody.
The Airport may drive your Car whilst it is in their custody for the purposes of parking or otherwise keeping the vehicle and they may move your Car to such a place as it reasonably feels is necessary to allow the Airport to assert its rights or fulfil its obligations under this agreement.
You must collect your Car within 3 calendar months of the date of the agreement unless you have agreed otherwise with the Airport. The Airport may sell your Car if it is not collected within this 3 month period and will deduct from the sale proceeds such amounts as are owing to it under this agreement. However, no such sale shall take place until the Airport has sent you a notice by recorded delivery stating its intention to sell your Car. The Airport may sell your Car if, after 28 days after sending you the notice, your Car has still not been collected.
You confirm that you are the owner of your Car or have the power to deal with the Car as if you are the owner. By entering this contract with the Airport you confirm that you are doing so on your own behalf and on behalf of and with all necessary consents from all others who have or may have any proprietary, possessory or other financial or material interest in your Car and/or its contents.
Someone who is not party to this contract will not have any rights under or in connection with it and the Contracts (Rights of Third Parties) Act 1999 will not apply.
This is the whole agreement between you and the Airport in respect of the custody of your Car and none of the Airport’s employees, servants or agents have any authority to vary or add to these terms.
Where you booked your Meet and Greet parking in advance, you will also be bound by the terms and conditions of that booking service. If you have pre booked directly with the Airport or with any of its affiliated sites, the booking terms and conditions can be viewed at www.bournemouthairport.com. For all other booking services, please contact your booking agent for a copy of their booking terms and conditions. You should also be aware of the Airport’s terms and conditions relating to the use of car parks, which are displayed within the car parks. These can also be viewed at www.bournemouthairport.com."

 

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Cardiff Airport Terms & Conditions

These Pre-booking Terms and Conditions will form the basis of the contract between us and so contain important information.  Please read all of these Pre-booking Terms and Conditions carefully.  We recommend that you retain a copy of these Pre-booking Terms and Conditions in a safe place.  By booking for parking and/or related services as described in condition 1, you agree to be bound by these Pre-booking Terms and Conditions and in particular those matters for which we do not accept responsibility. 

We are always happy to assist where we can, and to take on board any comments which you might have.  If you have a general comment or query, please contact our Customer Contact Centre on 0345 050 7080 or by emailing customer.service@ncp.co.uk.

  1. Application of these Pre-booking Terms and Conditions
    1. These Pre-booking Terms and Conditions apply to all bookings for parking and/or related services at a Car Park (as defined below) made:
      1.  i.        through www.ncp.co.uk or https://prebook.ncp.co.ukor http://parking.flybe.com;
      2. through our corporate partners and affiliates (such as our travel agent partners) or their websites; and
      3. by telephone through our Customer Contact Centre on 0345 050 7080. 
    2. The Car Park Terms and Conditions (as defined below) form part of (and are deemed to be incorporated in) these Pre-booking Terms and Conditions.  The Car Park Terms and Conditions are displayed at the relevant Car Park (as defined below).  The Car Park Terms and Conditions can also be found at www.ncp.co.uk/info_pages/terms-and-conditions.  Please read the Car Park Terms and Conditions carefully.
  2. Definitions

In these Pre-booking Terms and Conditions:

NCPweus and our shall be a reference to National Car Parks Limited and each other operating company in the NCP group of companies (including National Car Parks Manchester Limited);

youyour and customer means a person who has entered into a contract with us for the parking of a vehicle at a Car Park (all customers entering into a contract with us for the parking of a vehicle at the Car Park, whether by purchasing a parking ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing);

Barcode means a barcode allowing quick response (QR) code recognition of your Booking;

Booking means your booking for parking and related services at a Car Park made:

  1. through www.ncp.co.uk or prebook.ncp.co.uk http://parking.flybe.com;
  2. through our corporate partners and affiliates (such as our travel agent partners) or their websites; or
  3. by telephone through our Customer Contact Centre on 0345 050 7080;

Booking Line means our Customer Contact Centre on 0345 050 7080 or other published telephone number provided by us for customer service and bookings; bookings, amendments and cancellations made through our Customer Contact Centre may incur additional charges;

Booking Period means, for the Nominated Car Park, the times and the date(s) specified in your Booking;

Booking Reference means a reference number unique to your Booking, which we will give you when you book parking and related services using the Website or Booking Line;

Car Park means any parking facility owned, managed and/or operated by us provided for the parking of vehicles;

Car Park Terms and Conditions means the general car park terms and conditions relating to use of the Nominated Car Park and which form part of (and are deemed to be incorporated in) these Pre-booking Terms and Conditions and are displayed at the Nominated Car Park and are accessible here

Nominated Car Park means the Car Park specified in your Booking and to which the Booking relates;

Order means an order for the purchase of parking and/or related services at a Car Park made:

(a)        through the Website, placed by you by submitting an application form via the Website;

(b)        through our corporate partners and affiliates (such as our travel agent partners) or their websites, placed by you by submitting an application form via the corporate partner’s or affiliate’s website or by providing information over the telephone to enable an application form to be completed on your behalf; or

(c)        by telephone through the Booking Line, placed by you providing information over the telephone to enable an application form to be completed on your behalf;

our representative means any of our officers, employees and agents (acting in the course of business and within the scope of their duties towards us);

Pre-booking Terms and Conditions means these terms and conditions (including the Car Park Terms and Conditions);

Valet Parking Reception Area means the area provided for the operation of the valet parking service;

Valet Terms has the meaning given in condition 10(a);

Vehicle means any vehicle which enters into the Nominated Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it; and

Website means www.ncp.co.uk and https://prebook.ncp.co.uk and http://parking.flybe.com, and all other URLs operated by us.

  1. Information about us

National Car Parks Limited and its associated company National Car Parks Manchester Limited are registered in England and Wales under company numbers 253240 and 3643895 respectively.  The registered office of both companies is at Saffron Court, 14B St Cross Street, London, EC1N 8XA.  In certain Car Parks, we act as agent on behalf of the Car Park owner, which may be a local authority, corporate entity or other organisation.  This will not affect your rights or obligations under these Pre-booking Terms and Conditions.

  1. How the contract is formed between us
    1. Online  If you place an Order online, you will be making an “offer” to us to purchase parking and/or related services at a Car Park.  Placing your Order does not mean that your Order has been accepted.  All Orders are subject to acceptance by us, and we shall confirm our acceptance to you by advising that your Booking is confirmed.  The contract between us will only be formed when we advise that your Booking is confirmed.
    2. By Telephone  If you make an enquiry about purchasing parking and/or related services at a Car Park, we will confirm the agreed price by providing you with a proposal which will be us making an "offer" to you.  To accept our offer, you will need to confirm to us by telephone that you wish to proceed to book parking and/or related services so that we can take your payment details.  The contract between us will be formed when we have taken your payment details.  We will then advise you that your Booking is confirmed.  Telephone bookings will be subject to an administration charge, details of which will be advised to you before the contract between us is formed; except as referred to in condition 8(f), this telephone booking administration charge is non-refundable.
  2. Payment methods and receipts

We currently accept payment for pre-booking parking and/or related services at a Car Park by credit card and debit card.  Credit card payments will be subject to a 2.5% credit card surcharge, save in relation to bookings at Birmingham Airport (where no surcharge will apply) and Cardiff Airport (to which a surcharge of £1.50 will apply); except as referred to in condition 8(f), this surcharge is non-refundable.  No surcharge applies to debit card payments.  Your booking confirmation is your receipt for payment. 

  1. Your Booking
    1. When you book car parking through the Website or Booking Line, you will be given a Booking Reference unique to your Booking.  This confirms that (save as referred to in condition 7) you have a space to park guaranteed for the Booking Period specified in your Booking. 
    2. The Booking you make is non-transferable, either from you to someone else or between different Car Parks.
    3. The Booking you make is valid only for the Booking Period and at the price specified in your Booking, and for the Nominated Car Park.  Prices are subject to change and quotes provided are valid at the time of Booking only.  Please check your Booking before confirming payment, as mistakes cannot always be rectified and may be subject to a re-booking or amendment charge.
    4. When you enter and exit the Nominated Car Park, it is imperative that you follow the instructions you have been issued within your Booking confirmation. 
      1.  i.        Some of our Car Parks use credit and debit card recognition.  For automatic entry to a Car Park using credit and debit card recognition, you must take with you the credit or debit card you used to make your Booking.  Please enter the credit or debit card you used to make your Booking into the Nominated Car Park entry barrier and it will enable you to access the Nominated Car Park.  No parking ticket will be issued.  This credit or debit card must be used to exit the Nominated Car Park.  As detailed in condition 6(g), any additional charge resulting from your actual time in the Nominated Car Park differing from the Booking Period (and any credit card surcharge) will be debited to the credit or debit card used to make your Booking automatically on exit from the Nominated Car Park.
      2. Some of our Car Parks use automatic number plate recognition as a recognition method for entry.  For automatic entry to a Car Park using automatic number plate recognition, you must arrive in the vehicle to which your Booking relates.  To be presented with your parking ticket, please drive up to the Nominated Car Park entry barrier and a parking ticket will be automatically presented to you.  This parking ticket must be used to exit the Nominated Car Park.
      3. Some of our Car Parks use quick response (QR) code recognition.  When you pre-book parking at a Car Park using quick response (QR) code recognition, you will be given a Barcode with your Booking Confirmation.  The Barcode should not be adapted in any way, including shape or size from the original format, and it should not be damaged.  If it is adapted or damaged, the Barcode may not work and will not permit entry to the Nominated Car Park to which your Booking relates.  For automatic entry to a Car Park using quick response (QR) code recognition, please present the Barcode either on the display of a smart phone, or on paper, to the scanner at the Nominated Car Park entry barrier.  Where relevant, you will then be presented with your parking ticket.  The Barcode or (where relevant) the parking ticket must be used to exit the Nominated Car Park.
      4. When you pre-book parking at a pay and display Car Park, details of what you will need to display at the Nominated Car Park will be sent with your Booking Confirmation.  This could be a booking reference number or a quick response (QR) code.  This will need to be displayed on the dashboard of the vehicle to which the Booking Confirmation relates.  Failure to do this may result in the issue to you of a parking contravention notice.  If a Barcode is issued, the Barcode should not be adapted in any way, including shape or size from the original format, and it should not be damaged.  If it is adapted or damaged, the Barcode may not be valid for the Nominated Car Park to which your Booking relates.  Failure to do this may result in the issue to you of a parking contravention notice. 
    5. If you are issued with a car parking ticket on entry to the Nominated Car Park, please retain this in a safe place as you may need it to exit the Nominated Car Park.  On exit from the Nominated Car Park, please follow the instructions issued to you at the time of Booking.
    6. The Booking only permits you to make one entry and one exit per Booking.  It does not allow you to make multiple entries and exits during the period of your Booking.  Breach of this may result in the issue to you of a parking contravention notice.
    7. The Booking Period and price charged for when you pre-book is calculated on the basis of the times and date(s) you select when making your Booking.  If your actual entry and/or exit time and/or date changes from the Booking Period, and as a result your actual time in the Nominated Car Park differs from the Booking Period, you may be liable for an additional charge.  This additional charge will be calculated in accordance with the Car Park Terms and Conditions.  This additional charge must be paid before the Vehicle will be permitted to leave the Nominated Car Park, and (where you used a credit or debit card to make your Booking) the amount of this additional charge (and any credit card surcharge) will be debited to that card automatically on exit from the Nominated Car Park.  We reserve the right to determine in our discretion the duration of the Vehicle’s stay in the Nominated Car Park in such circumstances.  The terms of this condition 4(g) apply irrespective of the reason why you are late back into the Nominated Car Park, unless your delayed return is caused directly by our negligence.
    8. If, when you come to exit the Nominated Car Park, the barrier does not work or is already raised, please press for assistance or contact our Customer Contact Centre on 0345 050 7080 as we will need to register you as leaving the Nominated Car Park to prevent you being liable for any additional charge. 
  2. Nominated Car Park not available
    1. If we are prevented from or delayed in the carrying on of our business and obligations under our contract and/or these Pre-booking Terms and Conditions due to circumstances beyond our reasonable control (including acts of God, governmental action, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes), we reserve the right to:
      1.  i.        cancel your Booking; or
      2. offer you parking and related services in an alternative Car Park than the Nominated Car Park to which the Booking relates.  If you do not wish to accept our offer of alternative parking or related services, you may cancel your Booking or part of it through the Website or Booking Line. 
    2. Where we are prevented from or delayed in the carrying on of our business and obligations under our contract and/or these Pre-booking Terms and Conditions due to Car Park operational reasons, we reserve the right to:
      1.  i.        cancel your Booking; or
      2. offer you parking and related services in an alternative Car Park than that to which the Booking relates.  If you do not wish to accept our offer of alternative parking or related services, you may cancel your Booking or part of it through the Website or Booking Line. 
  3. Cancellation and refund policy
    1. Cancellation by you  If you wish to cancel your Booking or part of it, you may do so through the Website or Booking Line.  Cancellations made more than 24 hours before the entry time and date specified in your Booking will receive a refund.  Please note that this right to a refund does not affect your legal rights.  A cancellation charge may be deducted in respect of any cancellation.  Details of any applicable cancellation charge will be advised to you before the contract between us is formed.  No refund will be given for cancellations made 24 hours or less before the entry time and date specified in your Booking.  We will not refund any telephone booking administration charge or credit card surcharge.  
    2. Amendments  If you wish to amend your Booking or part of it, you may do so through the Website or Booking Line.  Amendments made more than 24 hours before the entry time and date specified in your Booking will receive a refund.  Please note that this right to a refund does not affect your legal rights.  An amendment charge may be deducted in respect of any amendment.  Details of any charge applicable if you amend your Booking will be advised to you before the contract between us is formed.  No refund will be given for amendments made 24 hours or less before the entry time and date specified in your Booking, or if the change requires additional parking time not specified in your Booking you will have to pay the full daily rate from time to time of the Nominated Car Park.  We will not refund any telephone booking administration charge or credit card surcharge. 
    3. Non Flexible Bookings  Where (as specified in your Booking) the Booking is “Non Flexible”, conditions 8(a) and 8(b) do not apply.
    4. Cancellation by us for breach  We may also cancel the contract between us at any time on notice to you if you breach any of these Pre-booking Terms and Conditions or misuse your Booking in any way, such as (for example) transferring your Booking to another person or allowing another person to use your Booking without NCP’s express prior consent.
    5. Refunds – Nominated Car Park not available for reasons beyond our reasonable control  If we cancel your Booking in the circumstances referred to in condition 7(a)(i), or you cancel your Booking in the circumstances referred to in condition 7(a)(ii), then we will refund the amount we have received in respect of your Booking.  Please note that this right to a refund does not affect your legal rights.  In such circumstances, we will not refund any telephone booking administration charge or credit card surcharge. 
    6. Refunds – Nominated Car Park not otherwise available  If we cancel your Booking in the circumstances referred to in condition 7(b)(i), or you cancel your Booking in the circumstances referred to in condition 7(b)(ii), then we will refund the amount we have received in respect of your Booking and any telephone booking administration charge and/or any credit card surcharge previously charged.  Please note that this right to a refund does not affect your legal rights.  In such circumstances, no cancellation charge will apply either. 
    7. Refund procedure  A refund will only be made where you can provide us with a pre-paid Booking Reference.  Refunds are only made to the credit or debit card with which payment was originally made.  We do not issue refunds by cheque. 
    8. Failure to follow procedures  If you do not follow the cancellation and/or amendment procedures set out in these Pre-booking Terms and Conditions, no retrospective refund will be given after the entry time and date specified in your Booking.
    9. No other rights to refund  Save as expressly provided for in these Pre-booking Terms and Conditions, no refunds will be given in respect of any booking cancellation and/or amendment.
  4. Premium pre-booking
    1. We may offer parking and/or related services at certain of our highest-demand Car Parks from time to time for which we may charge a premium on our standard pre-book pricing.  Premium pre-booking will not be available at all Car Parks and, at Car Parks where premium pre-booking is offered, it will only be available on certain dates for certain time frames. 
    2. Premium pre-booking will guarantee you a space to park in the relevant Car Park during our peak operating hours, with added benefits such as reserved parking areas, priority exits and ‘meet and greet’.  The benefits that we offer with premium pre-booking from time to time are Car Park-specific, and (if applicable) will be outlined within the product description within the booking process. 
  5. Valet parking

THIS SECTION WILL ONLY APPLY IF YOU ARE PRE-BOOKING A VALET OR A MEET AND GREET PRODUCT

  1. The terms and conditions printed on the reverse of the valet parking docket issued by our representative to you (Valet Terms) with regard to your Vehicle shall apply to the provision of valet parking services to you.  In the event of a conflict between the terms set out in conditions 10(b) to 10(e) (inclusive) and the Valet Terms, the Valet Terms shall prevail.
  2. You must comply with all directional signage and other instructions in when in the Valet Parking Reception Area.
  3. We are responsible for ensuring that your Vehicle is driven carefully between the Valet Parking Reception Area and the Nominated Car Park and within the Nominated Car Park and we, and our representatives, are insured for any loss or damage to your Vehicle which occurs as a result of the negligent driving of our representatives who are providing the valet parking service.  As such, we will pay to you the cost of repairing any damage to your Vehicle which is caused by the negligent driving of our representatives while they are providing the valet parking service.
  4. Except as set out in condition 10(c), we do not accept liability for damage to your Vehicle (whether caused accidentally or by way of vandalism) while the Vehicle is in the Nominated Car Park or Valet Parking Reception Area.
  5. We do not accept liability for theft of or from your Vehicle unless you have entrusted the keys of the Vehicle to us and then only provided that the keys have been used in order to carry out the theft.
  6. Use of coach/taxi service

THIS SECTION WILL ONLY APPLY IF YOU ARE PRE-BOOKING AN AIRPORT CAR PARK, WHERE A COACH/TAXI TRANSFER TO THE AIRPORT TERMINAL IS INCLUDED

  1. We will advise the coach/taxi service of the times and dates of departure and arrival provided by you at the time of Booking.  Use of only one coach/taxi is permitted for each Booking.
  2. You must notify us at the time of Booking of the number of passengers travelling with you.
  3. You must leave an appropriate amount of time to reach the terminal building from the Nominated Car Park using the coach/taxi service.  Guides to the estimated transfer time (in normal traffic conditions) are set out on the Website, but in addition to this you must allow sufficient time to find a parking space and access the coach/taxi service.  We do not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get from the Nominated Car Park to the terminal, unless this is caused directly by our negligence.
  4. If you intend to travel with infants requiring special child-safe seating or if you intend to carry outsize luggage or sports equipment, you must advise the coach/taxi service at least 24 hours in advance of your expected arrival time.  The contact number for the coach/taxi service will be clearly marked on your Booking confirmation.
  5. On arrival at the Nominated Car Park, you are responsible for calling the coach/taxi service and confirming your arrival.  We will not provide telephone access for this service.  The coach/taxi service will collect you from a suitable place within the Nominated Car Park.  Upon return, you must call the coach/taxi services within the baggage hall and the coach/taxi service will collect you from the designated area as described on your Booking confirmation and will transport you to your Vehicle.
  6. Please make sure that you take all your luggage from the coach/taxi when you arrive at your terminal.  We do not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left in the coach/taxi, unless this is caused directly by our negligence.
  7. Coaches/taxis are designed to accommodate personal luggage only.  Items that might cause a nuisance or danger including, but not limited to, large items which cannot be safely stored in the racks provided and live animals may be prohibited.
  8. We do not accept liability for the lack of availability of the coach/taxi service, or for increased duration of transfer times from the Nominated Car Park to the terminal building which are caused by circumstances beyond our reasonable control (including exceptional volumes of traffic, road works or accidents).
  9. Your legal rights

Nothing in these Pre-booking Terms and Conditions shall take away or modify any of your legal rights or entitlements.

  1. Data protection

We will store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.  For further details on how we collect and use your information for marketing purposes, please review our website privacy policy details of which can be found at www.ncp.co.uk/info_pages/terms-and-conditions.

  1. Entire agreement

THIS SECTION WILL NOT APPLY IF YOU ARE CONTRACTING AS A CONSUMER

  1. These Pre-booking Terms and Conditions (and any document expressly referred to in them) constitute the entire understanding between us in relation to their subject matter.
  2. We each acknowledge and agree that, in entering into our contract, neither of us has relied on any warranty or representation given by the other or implied from anything said or written in negotiations between us prior to entering into our contract except as expressly set out in these Pre-booking Terms and Conditions.
  3. Variation of Pre-booking Terms and Conditions
    1. We reserve the right to amend these Pre-booking Terms and Conditions, or withdraw the right to pre-book parking and/or related services in future, at any time. 
    2. Nothing said or done by any of our representatives is capable of varying these Pre-booking Terms and Conditions.
  4. Waiver
    1. If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Pre-booking Terms and Conditions, or if we fail to exercise any of the rights to which we are entitled under our contract or any of these Pre-booking Terms and Conditions, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations. 
    2. A waiver by us of any default by you shall not constitute a waiver of any subsequent default by you of your obligations.
  5. Severance

If any of these Pre-booking Terms and Conditions (or any provision of our contract) is found by a competent authority to be invalid, unenforceable or illegal, such term shall, to the extent that it is unenforceable, invalid or unlawful, be severed from the remaining terms and conditions, which shall continue to be valid to the fullest extent permitted by law.

  1. Communications

Applicable laws require that certain communications or information we send to you should be in writing.  By providing us with your email address as part of your booking for parking and/or related services, you agree to this electronic means of communication, and you acknowledge and agree that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communication be in writing.

You must send any notices required to be given by you in writing and to our registered office address, details of which are set out in condition 3.

  1. Transfer of rights and obligations
    1. You are not entitled to assign, charge, sub-contract or transfer our contract or any part of it without our prior written consent.  We may assign, charge, sub-contract or transfer our contract or any part of it to any person. 
    2. Any person who is not a party to our contract shall not have any right to enforce any term of the contract which expressly or by implication confers a benefit on that person without our prior written agreement.   Any term of our contract can be varied and our contract can be cancelled or terminated without the consent of any third party who might benefit from the terms or have enforceable rights under our contract.
  2. Governing law and jurisdiction

These Pre-booking Terms and Conditions are governed by, and shall be construed in accordance with, English law.  If you are a consumer, you may have rights to bring court proceedings in the courts of the country in which you are domiciled.  Otherwise, to the fullest extent permitted by law, you and we shall bring all court proceedings in the courts of England.

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Durham Tees Valley Airport Terms & Conditions

TERMS AND CONDITIONS OF USE OF CAR PARKS

Please note that any users of the Durham Tees Valley Airport Car Parks for the 'Lancaster Mynarski Celebration Day' on Thursday 28th August 2014 are also subject to these standard Terms and Conditions of Use.

IMPORTANT NOTICE

Entry to or use of the car parks at Durham Tees Valley Airport ("the airport") is subject to the current terms and conditions of Durham Tees Valley Airport Limited ("the company") and the airport byelaws regulating the use and operation of the airport and the conduct of all persons while within the airport. These conditions contain limited exemption clauses affecting all persons who enter or use the car parks. Copies are available for inspection on request.

Entry to and use of this car park is entirely at your own risk.

Customers are requested to read carefully the terms and conditions of entry to and the use of the car parks and to follow the procedures recommended in those terms and conditions which are for their benefit. Should you wish to make a complaint, you are requested to follow the complaints procedure set out in Condition No 3 which will ensure that your complaint is brought promptly to the attention of company staff.

1. THE COMPANY'S LIABILITY

Customers are asked to remember that a public car park is open to everyone. The company and its servants or agents reserve the right to refuse admittance to the airports car parks but the company cannot therefore guarantee the security of your vehicle or its contents.

Accordingly:

1.1 the company, its servants or agents, will not accept liability in respect of any loss or theft of or from or damage to any vehicle or its contents howsoever caused save where the same is due to the negligence, wilful act or default or breach of statutory duty of the company, its servants or agents; and

1.2 the company, its servants or agents, will not accept liability howsoever caused in the respect of the death or of personal injury sustained by customers and others in the car parks save where the same is due to the negligence, wilful default or breach of statutory duty of the company, its servants or agents.

2. PARKING

  • Entry to and egress from the car parks should be obtained only through the designated entrances and exits and along designated routes.
  • Customers should park vehicles only within designated bays, within authorized areas and so as not to cause obstruction.
  • Bays reserved for disabled drivers should be used by disabled drivers only and vehicles parked in such bays must display appropriate disabled badges/windscreen stickers.

3. COMPLAINTS PROCEDURE

Should your vehicle suffer damage whilst in the car parks or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car parks, you are requested:

  • to immediately to inform a member of the company's staff of the occurrence and also;
  • in case of theft, immediately to inform the Police and
  • to notify your insurers promptly.

If you consider that you have a claim against the company you must, within 72 hours of discovery of the loss or damage, give written notice providing full details of the occurrence to the Customer Services, Durham Tees Valley Airport, Darlington, Tees Valley, DL2 1LU

Before submitting a claim to the company, customers are requested to check Condition No 1 and to satisfy themselves that the subject matter of their claim falls within the company's areas of responsibility.

4. SECURING YOUR VEHICLE

Unless requested by the company or one of its employees for reasons not to do so, please

ensure that before you leave the car park:

  • your vehicle is fully and securely locked
  • that all windows and the sunroof of your vehicle are securely closed
  • if your vehicle is fitted with a steering lock or similar device that it is engaged.

5. POSSESSIONS

  • Wherever possible please take your possessions with you when you leave your vehicle
  • If you have to leave possessions in your vehicle, do not leave them where they are visible and ensure that they are as secure as possible.

6. COURTESY TO OTHER CUSTOMERS

Should you damage another customer's vehicle you are requested to report the matter immediately to a member of the company's staff and give them the registration number of both vehicles. Please remember that your car may one day be damaged so please do as you would be done to.

7. SAFETY IN THE CAR PARK

  • Please drive carefully in the car parks and obey the directional signs. Vehicles should not be driven at a speed in excess of 10 miles per hour.
  • After you have parked your vehicle please proceed to the nearest exit ways which are signposted. Do not wander about in the car park and keep a careful eye on your children and do not permit them to play in the car parks.
  • Any caravans or large vehicles should use the intercom on arrival at the Car Parks and request assistance. Such vehicles should not attempt to enter or exit from the Car Parks without having first spoken to a member of our Support Services via the intercom facility.

8. TICKETS

  • The ticket issued is available only from the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer, unless otherwise specified, to any space in the car park or to priority over other customers. A season ticket is the property of the company to which it must be surrendered upon expiration or misuse.
  • The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
  • Customers who cannot produce their parking tickets on departure will be charged according to the current airport tariffs details of which can be obtained from the Airport website.
  • In the interests of security tickets should not be left inside vehicles.

9. AGENCY

Persons who enter in to a contract with the company for the parking of a vehicle at the car park, whether by purchasing a ticket or otherwise, do so on behalf of themselves and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

10. MOBILISATION

10.1 If a breach or infringement of any of these terms and conditions is committed by the user of the car parks then the company, or its servants or agents may at any time in their

absolute discretion immobilize any vehicle by means of a clamp fitted to a wheel of the vehicle.

10.2 The clamp will be removed from the wheel of the vehicle upon payment of a charge as determined from time to time by the company.

10.3 The company its servants or agents will not be liable for any damage caused to a vehicle as a result of a clamp having been fitted to the wheel of the vehicle, other than that which is attributable to wilful misconduct on the part of the company.

11. MOVING AND RELOCATING OF VEHICLES

11.1 The company reserves the right to move any vehicle within the car park by driving or otherwise to such extent as the company, its servants or agents, may in the exercise of its reasonable discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car parks.

11.2 The company additionally reserves the right where the car parks have to be closed either permanently or temporarily in whole or in part or have to be evacuated in cases of

emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the company.

11.3 To the extent that it may be necessary so to do in the exercise of their rights conferred upon the company under this condition, the company its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.

12. LIENS

A vehicle in the car parks may be subject to a lien for all charges due or accruing from the

customer to the company, and a general lien for all and any monies from the customer to then company such lien to be in existence whenever the vehicle is in the car parks notwithstanding that it may from time to time have been removed for the car parks. If the said lien is not satisfied by the payment, within 30 days of notice given by the company of its intentions to sell the vehicles in default of payment, the company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all same owing to the company by the customer together with the expense of the sale and in connection with such sale the company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.

13. INDEMNITY

The user of the car parks agrees to indemnify the company in respect of any claim by a third

party arising out of the use of the car parks by the user his servants agents or passengers or

arising out of any act or omission whatsoever other than claims which are attributable to wilful misconduct or negligence on the part of the company.

 

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Doncaster Sheffield Airport Terms & Conditions

TERMS AND CONDITIONS OF USE OF CAR PARKS

IMPORTANT NOTICE

Entry to or use of the car parks at ROBIN HOOD AIRPORT DONCASTER SHEFFIELD ('the airport') is subject to the current terms and conditions of Doncaster Sheffield Airport Limited ('the Company') and the airport byelaws regulating the use and operation of the airport and the conduct of all persons while within the airport. These conditions contain limited exemption clauses affecting all persons who enter or use the car parks. Copies are available for inspection on request.

Entry to and use of this car park is entirely at your own risk. Customers are requested to read carefully the terms and conditions of entry to and the use of the car parks and to follow the procedures recommended in those terms and conditions which are for their benefit. Should you wish to make a complaint, you are requested to follow the complaints procedure set out in Condition No 6 which will ensure that your complaint is brought promptly to the attention of Company staff.

1. ONLINE BOOKINGS

1.1 www.robinhoodairport.com is owned by ROBIN HOOD AIRPORT DONCASTER SHEFFIELD, of ROBIN HOOD AIRPORT DONCASTER SHEFFIELD registered in England under number 2116704 at ROBIN HOOD AIRPORT DONCASTER SHEFFIELD, who are also the supplier.

1.2 Bookings can be made by persons aged 18 years or over.

1.3 You are entering into a contract with Doncaster Sheffield Airport Limited for car parking ROBIN HOOD AIRPORT DONCASTER SHEFFIELD, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Liverpool Airport website.

1.4 A minimum charge applies to all bookings.

1.5 Bookings must be made no later than 6 hours before arrival. All car park bookings are subject to availability and Doncaster Sheffield Airport Limited reserves the right to withdraw availability at its entire discretion for a given car park on a given date.

1.6 The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the car park arrival and car park departure dates and times that you have booked. The booking is valid for a single park entry and exit during the dates you have booked.

1.7 You must not resell or transfer any booking (in whole or in part).

1.8 Your booking is only valid for your designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

1.9 You are consenting to receive information from Doncaster Sheffield Airport Limited related to your purchase. Doncaster Sheffield Airport Limited may also contact you by email and post with relevant marketing offers, latest news and airport information. If you do not wish to receive marketing communications, you will be given the opportunity to opt out on receipt of marketing emails. All personal data is kept in accordance with the airport's Privacy Policy.

2. ONLINE PAYMENT

2.1 Payment must be made in advance and online. Payment may be made using one of the following payment cards; Visa, MasterCard, Delta, Solo; Switch, American Express, Electron. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.

2.2 When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. Doncaster Sheffield Airport Limited cannot be held responsible for non-delivery due to transmission failure.

2.3 If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the prevailing tariff for the relevant car park.

3. CANCELLATION FOR PREBOOKABLE PRODUCTS

3.1 Subject to Paragraph 3.2 below, you can cancel the contract no later than 24 hours prior to the car park arrival time by visiting bookings.robinhoodairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. No cancellations or refunds are permitted after this time.

3.2 Certain promotional products cannot be cancelled or refunded. If a booking cannot be cancelled this will be specified on the booking page of our website.

4. THE COMPANY'S LIABILITY

Customers are asked to remember that a public car park is open to everyone. The Company and its servants or agents reserve the right to refuse admittance to the airports car parks but the Company cannot therefore guarantee the security of your vehicle or its contents.

Accordingly:

Without prejudice to the generality of the foregoing, you use this car park on condition that the Company, its servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to wilful misconduct on its or its servants or agents part.

5. PARKING

5.1 Entry to and egress from the car parks should be obtained only through the designated entrances and exits and along designated routes.

5.2 Customers should park vehicles only within designated bays, within authorized areas and so as not to cause obstruction.

5.3 Bays reserved for disabled drivers should be used by disabled drivers only and vehicles parked in such bays must display appropriate disabled badges/windscreen stickers.

6. COMPLAINTS PROCEDURE

Should your vehicle suffer damage whilst in the car parks or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car parks, you are requested:

  • to immediately to inform a member of the Company's staff at the Information Desk of the occurrence and also;
  • in case of theft, immediately to inform the Police and
  • to notify your insurers promptly.

If you consider that you have a claim against the Company you must, within 72 hours of discovery of the loss or damage, give written notice providing full details of the occurrence to the Customer Services, ROBIN HOOD AIRPORT DONCASTER SHEFFIELD, Heyford House, First Avenue, Robin Hood Airport, Doncaster, DN9 3RH.

Before submitting a claim to the Company, customers are requested to check Condition No 4 and to satisfy themselves that the subject matter of their claim falls within the Company's areas of responsibility.

7. SECURING YOUR VEHICLE

Unless requested by the Company or one of its employees for reasons not to do so, please ensure that before you leave the car park:

  • your vehicle is fully and securely locked
  • that all windows and the sunroof of your vehicle are securely closed
  • if your vehicle is fitted with a steering lock or similar device that it is engaged.

8. POSSESSIONS

8.1 Wherever possible please take your possessions with you when you leave your vehicle

8.2 If you have to leave possessions in your vehicle, do not leave them where they are visible and ensure that they are as secure as possible.

9. COURTESY TO OTHER CUSTOMERS

Should you damage another customer's vehicle you are requested to report the matter immediately to a member of the Company's staff at the Information Desk and give them the registration number of both vehicles. Please remember that your car may one day be damaged so please do as you would be done to.

10. SAFETY IN THE CAR PARK

10.1Please drive carefully in the car parks and obey the directional signs. Vehicles should not be driven at a speed in excess of 10 miles per hour.

10.2After you have parked your vehicle please proceed to the nearest exit ways which are signposted. Do not wander about in the car park and keep a careful eye on your children and do not permit them to play in the car parks.

10.3Any caravans or large vehicles should report to the Information Desk and ask for a member of Company staff. Such vehicles should not attempt to enter or exit from the car parks without a staff member being present and without the authority of such staff member.

11. TICKETS

11.1The ticket issued is available only from the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer, unless otherwise specified, to any space in the car park or to priority over other customers. A season ticket is the property of the Company to which it must be surrendered upon expiration or misuse.

11.2The Company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.

11.3Customers who cannot produce their parking tickets on departure will be charged according to the current airport tariffs details of which can be obtained from the Information Desk.

11.4 In the interests of security tickets should not be left inside vehicles.

12. AGENCY

Persons who enter in to a contract with the Company for the parking of a vehicle at the car park, whether by purchasing a ticket or otherwise, do so on behalf of themselves and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

13. MOBILISATION

13.1If a breach or infringement of any of these terms and conditions is committed by the user of the car parks then the Company, or its servants or agents may at any time in their absolute discretion immobilize any vehicle by means of a clamp fitted to a wheel of the vehicle.

13.2The clamp will be removed from the wheel of the vehicle upon payment of a charge as determined from time to time by the Company.

13.3The Company its servants or agents will not be liable for any damage caused to a vehicle as a result of a clamp having been fitted to the wheel of the vehicle, other than that which is attributable to wilful misconduct on the part of the Company.

14. MOVING AND RELOCATING OF VEHICLES

14.1The Company reserves the right to move any vehicle within the car park by driving or otherwise to such extent as the Company, its servants or agents, may in the exercise of its reasonable discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car parks and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on its part.

14.2The Company additionally reserves the right where the car parks have to be closed either permanently or temporarily in whole or in part or have to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Company and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on its part.

14.3The Company reserves the right for it or its agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.

15. LIENS

A vehicle in the car parks may be subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies from the customer to then Company such lien to be in existence whenever the vehicle is in the car parks notwithstanding that it may from time to time have been removed for the car parks. If the said lien is not satisfied by the payment, within 30 days of notice given by the Company of its intentions to sell the vehicles in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all same owing to the Company by the customer together with the expense of the sale and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.

16. INDEMNITY

The user of the car parks agrees to indemnify the Company in respect of any claim by a third party arising out of the use of the car parks by the user his servants agents or passengers or arising out of any act or omission whatsoever other than claims which are attributable to wilful misconduct or negligence on the part of the Company.

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East Midlands Airport Terms & Conditions

Car Park Booking Terms and Conditions

The terms and conditions set out below apply to car park bookings made on this website. Please read through these carefully.

Booking

1. This website is owned by East Midlands International Airport Limited, of Castle Donington, Derby, DE74 2SA registered Company Number 2078271 and who are also the supplier.

2. Bookings can be made by persons aged 18 years or over.

3. You are entering into a contract with East Midlands International Airport Limited for car parking at East Midlands Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the East Midlands Airport website.

4. A minimum charge applies to all bookings.

5. Bookings must be made no later than 6 hours before arrival, with the exception of the VIP Meet & Greet and Car Service products which need to be booked at least 48 hours in advance. All car park bookings are subject to availability and East Midlands International Airport Limited reserves the right to withdraw availability at its entire discretion for a given car park on a given date.

6. The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the car park arrival and car park departure dates and times that you have booked. The booking is valid for a single park entry and exit during the dates you have booked.

7. You must not resell or transfer any booking (in whole or in part).

8. Your booking is only valid for your designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

Payment
9. Payment must be made in advance and online. Payment may be made using one of the following payment cards; Visa, MasterCard, Delta, Solo; Switch, American Express, Electron. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.

10. When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. East Midlands International Airport Limited cannot be held responsible for non-delivery due to transmission failure.

11. If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the prevailing tariff for the relevant car park.

Cancellation
12. Subject to Paragraph 13 below, you can cancel the contract no later than 6 hours prior to the car park arrival time, with the exception of the VIP Meet & Greet and Car Service products which can be cancelled no later than 48 hours prior to the car park arrival time by visiting www.eastmidlandsairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. No cancellations or refunds are permitted after this time. In the event of any problems, you may alternatively cancel by phoning 0871 310 3300*

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

13. Certain promotional products can not be cancelled or refunded. If a booking can not be cancelled this will be specified on the booking page of our website.

General
14. East Midlands International Airport Limited reserve the right if prevented from supplying the car parking for any reason to cancel the contract or provide a suitable alternative parking location at no extra charge. East Midlands International Airport Limited will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required East Midlands International Airport Limited will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.

15. East Midlands International Airport Limited are only supplying you with car parking under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking -in and security) and any subsequent flight/travel arrangements.

16. Although East Midlands International Airport Limited attempts to provide our customers with a satisfactory service should you have any complaints please use our feedback form.

17. East Midlands International Airport Limited reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.

18. The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales.

19. All vehicles are parked subject to the Parking Terms and Conditions displayed in the relevant car park and set out below save where inconsistent with these terms or the terms stated in your booking confirmation.

Parking Terms & Conditions

This site is patrolled at regular intervals. Terms & Conditions of use apply, failure to adhere to these conditions will result in a parking contravention charge notice of £100 being charged.

All vehicles are parked at the owner risk.

1. Agency
You acknowledge that you enter into this contract with us on the basis of these Terms and Conditions not only on behalf of yourself, but also on behalf of any passengers in the vehicle and the legal owner of the vehicle. This means that we may enforce these Terms and Conditions against you or any passenger or the legal owner of the vehicle. Equally, you, any passenger and the legal owner of the vehicle can enforce these Terms and Conditions against us.

2. The Airport company's liability

You should be aware that it is impossible to exclude persons misbehaving from this Car Park and that we cannot therefore guarantee the security of your vehicle or its contents.

Accordingly the Airport Company it's servants and agents will not accept liability in respect of any loss, destruction, theft of or from, removal of or damage to the vehicle.

3. Damage notification and complaints procedure
(a) If your vehicle sustains damage while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
(i) immediately either inform a member of staff at the Car Park or contact the control room for the Car Park using the intercom system or otherwise notify us on 0871 9199000 and select the option to Comment about the operation of the Airport;
(ii) in the case of theft, immediately inform the police;
(iii) notify your insurers promptly.
(b) If you wish to register a complaint about the service that you have received please write to the Customer Relations Department at the Airport at the address given in 16 below or e-mail customerfeedback@eastmidlandsairport.com

4. Securing your vehicle
(a) Unless requested by the Airport Company or one of its employees or agents not to do so please ensure that before you leave the Car Park:
(i) your vehicle is securely locked;
(ii) all the windows of your vehicle are securely closed;
(iii) if your vehicle is fitted with a steering lock or similar device that is engaged.
(b) Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.

5. Possessions
(a) Wherever possible please take your possessions with you when you leave your vehicle
(b) If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible, but instead place them in the boot or an equivalent out-of-sight storage area within your vehicle which should then be locked.
(c) You are reminded that motor insurance policies may not cover personal possessions in the vehicle. It may be possible to arrange separate insurance cover for such possessions and you are recommended to do so.

6. Safety in the car park
(a) Please drive carefully in the Car Park and obey the directional and other signs.
(b) Car parks can be dangerous. After you have parked your vehicle please proceed to the nearest exit. You must not under any circumstances exit the Car Park by walking under a vehicle exit barrier. Please keep a watchful eye on your children who should not be permitted to play in the Car Park.
(c) Vehicles must be parked in marked bays only.
(d) For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.

7. Courtesy to other customers
If you damage another customer's vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

8. Tickets
(a) The ticket issued to you is only valid for the vehicle in respect of which it is issued. A ticket does not entitle you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
(b) You should take your ticket with you to make it more difficult for someone else to remove your vehicle without your consent.
(c) We reserve the right to refuse to release any vehicle for which a valid and current ticket cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket will therefore delay your departure.
(d) If you cannot produce your ticket on departure you may be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. The duration of the vehicle's stay within the Car Park will in such circumstances be finally determined by us.

9. Parking contraventions
(a) It is important to the effective management of the Car Park:
(i) that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
(ii) that you park within a marked bay;
(iii) that you comply with all signs in the Car Park.
(b) If you do not comply with these requirements then we may charge you a Parking Contravention Charge of £100.00. This is because we will incur a loss as your actions will prevent the efficient management of the Car Park. The amount of the Parking Contravention Charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.
(c) If you incur a Parking Contravention Charge, a Notice will be given to you or attached to your vehicle. If payment is received within 14 days of the Parking Contravention Charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice.
(d) Payment may be made by one of the methods detailed in the "Instructions for Payment" section of the Parking Contravention Charge Notice. Please quote your vehicle registration number and Parking Contravention Charge Notice number when making payment.
(e) Failure to pay the Parking Contravention Charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.
(f) We may request and obtain your (or the vehicle owner's) personal details from the DVLA should you fail to make payment within 28 days. We will use your personal details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.
(g) If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself. We will then consider your appeal and notify you of our decision. Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.
(h) The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw.
(i) If the equipment in the Car Park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10. Moving and re-location of vehicles
(a) We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever and may remove from the Car Park or move within the Car Park any vehicle by whatever method we consider reasonable.
(b) We reserve the right to move vehicles within the Car Park, by driving or otherwise, to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of its parking facilities.
(c) We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Airport Company or otherwise as may be expedient.
(d) We reserve the right to clamp any vehicle that is parked in contravention of these Terms and Conditions or if we reasonably believe you intend to leave the Car Park without paying the accrued parking charges relating to your vehicle.

11. Liens and disposal of abandoned vehicles
(a) Every vehicle in the Car Park is subject to a lien for all charges due or accruing and due from the user to the Airport Company and the Airport Company reserves the right to refuse to release any vehicle until those charges have been paid.
(b) If you intend to leave your vehicle in the Car Park for more than 28 days we recommend that you notify us in writing of your intention to do so.
(c) We reserve the right to sell any vehicle which we reasonably believe to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the Car Park for more than 28 days without prior notification.
(d) Before proceeding with the disposal of abandoned vehicles, we will:-
(i) make reasonable enquiries with a view to identifying and contacting the registered owner of the vehicle in question;
(ii) give 28 days notice of our intention so to do to the registered owner by pre-paid post addressed to the registered owner's last known address.
(e) Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to the Airport Company by the user together with the expense of sale and in connection with such sale the Airport Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Airport Company.
(g) Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

12. Tariff
The parking fees payable by you (as varied from time to time) shall be as displayed on the tariff board at the Car Park. You are obliged to pay the fee and to comply with any instructions on the tariff board.

13. Prohibited activities
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by users or their agents is permitted in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of vehicles shall be carried out in the Car Park.

14. Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the Airport Company. A copy of these Terms and Conditions can be obtained upon written request from the Administration Department East Midlands International Airport Limited Administrative Headquarters East Midlands Airport Castle Donington Derby DE74 2SA

15. General
Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

16. Definitions
(a) 'the Airport Company' 'us' 'we' and 'our' shall mean East Midlands International Airport Limited whose registered office is at Administrative Headquarters, East Midlands Airport, Castle Donington, Derby, DE74 2SA and any agents acting on our behalf in the management of our car parks or otherwise.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.

 

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Edinburgh Airport Terms & Conditions

1. Car Parking - General

Safety and Security

1.1. You should remember that the Car Park is a busy facility and open to the general public. We, through our Agent, will take reasonable precautions to exclude unauthorised persons from entering or using the Car Park and creating nuisance. We cannot exclude all unauthorised persons and therefore we cannot guarantee the security of your Vehicle or its contents.

1.2. Please ensure that at all times your Vehicle is securely locked, all windows are fully closed, possessions are not on display and where an alarm is installed it is activated unless a representative authorised to do so requests that the keys of the Vehicle are left in their custody.

1.3. You must drive carefully and responsibly in the Car Park and comply with all directional signage and other instructions when in the Car Park. All pedestrians should follow the designated walking routes.

1.4. Please ensure that any children and animals are properly supervised and accompanied at all times. Please take care to be aware of all Vehicles in motion within the Car Park.

Permissions to enter the Car Park

1.5. Only the following people have permission to enter or remain in the Car Park:
1.5.1. our authorised representatives;
1.5.2. any owner of a Vehicle who comes into the Car Park to park it, or to collect and remove the Vehicle, provided that all charges due to us are paid before it is removed
1.5.3. any passenger travelling in a Vehicle with the permission of its owner when the Vehicle is brought into the Car Park or who is intending to travel in the Vehicle, with the permission of its owner, when it leaves; and

1.5.4. any owner of a Vehicle, or person authorised by its owner, who requires access to the Vehicle while it is parked.

If you are not a person listed above you have no permission to be in the Car Park. Any representative may require you to leave at any time and they are authorised if necessary to call for police assistance to have you removed.

Right to move Vehicles

1.6. We or our representatives reserve the right to move any Vehicle within or outside the Car Park to whatever extent as we may deem necessary and sufficient to carry out the efficient management of our parking facilities (including for the purpose of maintenance of the Car Park) or where we consider it necessary for the purposes of security and/or the safety of users of the Airport. We will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice and any cost of recovery will be charged to you.

Car Park Tickets

1.7. All tickets issued by us are only available for the Vehicle in respect of which it is issued. Car park tickets, season tickets or other special tickets as well as tickets issued on entry, do not entitle you, unless otherwise agreed by us in writing, to any specific space in the Car Park nor is there any priority over other customers (excepting customers that have booked a car parking space in advance who will have priority over other customers). Season tickets or other special tickets remain our property to be returned to us upon expiration.

1.8. If you have been issued with a valid parking ticket and are unable to produce this upon request, we and our representatives reserve the right to make all enquiries deemed to be necessary and reasonable prior to the release of the Vehicle. Non production of a valid parking ticket may lead to delays. All lost tickets will be charged at full daily rate for the period the Vehicle has occupied the Cark Park or in accordance with any other policy in operation from time to time.

Parking Charge Notices issued for breaches of parking restrictions

1.9. We and our Agent have a responsibility for the enforcement of parking which is essential for the free flow of traffic and for safety. Restrictions on where you may park will be indicated on signage displayed in the Car Park or by markings on the ground and it is your responsibility to check that your Vehicle is not parked such that it is in breach of any restriction.

1.10. We and our Agent may issue parking charge notices for breaches of the restrictions, including but not limited to, parking:
1.10.1. in an area in the Car Park not specifically designated for parking, or in a restricted area in the Car Park;
1.10.2. beyond the bay markings in a single designated Car Parking bay; and
1.10.3. A Vehicle in a bay reserved for another purpose, including but not limited to:.
a) parking in a disabled person's parking space without clearly displaying a valid disabled person's badge belonging to yourself or another occupant of the vehicle;
b) parking a motor-cycle anywhere in the Car Park, other than in a designated for that purpose; and
c) parking a low sided-vehicle in a designated high sided vehicle bay

1.11. Details of the procedure from time to time in force for paying a parking charge notice or appealing against the issue of a parking charge notice are set out on the back of each parking charge notice.

Abandoned Vehicles

1.12. If you fail to collect your Vehicle more than 30 days after the (i) date which you have specified for exit from the Car Park in the booking or (ii) date that the Vehicle was parked in the Car Park, and we have not received a written notification specifying:

1.12.1. the Vehicle registration number;
1.12.2. the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the Vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the Vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the Car Park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights under statute or common law.

Prohibited Activities

1.13. You are not allowed to tow or have towed a Vehicle into a Car Park.

1.14. You are not allowed to spend an excessive amount of time (as determined by us) in your Vehicle whilst it is parked in the Car Park this includes sleeping in your Vehicle or staying overnight in a Vehicle.

1.15. You are not allowed to park anywhere except in a marked bay.

1.16. The following activities are not permitted at any time in the Car Park:
1.16.1. conducting any service work, cleaning (unless carried out by our employee or Agent) or repairs to the Vehicle;
1.16.2. partaking in any business activity in connection with selling, hiring or other disposal of the Vehicle;
1.16.3. filling or emptying of fuel tanks;
1.16.4. misusing or damaging any facilities in the Car Park;
1.16.5. driving dangerously or too fast;
1.16.6. making unnecessary noise, including playing music in any way that annoys other users of the Car Park or people who live or work nearby;
1.16.7. filming or taking photographs;
1.16.8. cooking or lighting fires;
1.16.9. using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
1.16.10. doing or attempting to do anything which is a criminal offence.

1.17. Permission to use the Car Park is automatically withdrawn if you or your passengers or anyone else under your control do any of the things prohibited in these Clauses 3.13 to 3.16.

Payments

1.18. Payment may be made with cash, debit or credit cards or other electronic or telephonic means where available. If cheque payments are accepted, cheques must be accompanied by a valid banker card covering the value of the transaction. Other proof of identity or address may be required. Debit card transactions are free of charge; however credit card transactions will incur a percentage handling fee.

2 Cancellations or changes to pre-bookings for car parking, lounges and priority security

2.1. Should you wish to cancel your booking of a Service or part of it you may do so via the Website. Please click on the 'Manage my booking' section.

2.2. We must receive notice of your cancellation at least 24 hours before the start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

2.3. Should you wish to make changes to your booking then you may do so via the Website. Please click on the 'Manage my booking' section.

2.4. Where a change is required by you for a reduction in the number of days of your Car Park booking then, we must receive notice of your change to your booking at least 24 hours before the start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the Car Park.

2.5. No retrospective refunds will be made after the start date/time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

2.6. No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.

2.7. Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

2.8. No refund (only made where due) will be made unless you can provide us with a pre paid booking reference number. Refunds are made to the original card on which payment was made.

2.9. Your statutory rights are not affected.

2.10. If we cancel your booking for a reason within its direct control and not due to an event beyond our control (see Clause 2.6 above) then we will refund the amount it has received from your pre-booking to you on the card on which payment was made.

3. Car Parking booked in advance

3.1. When you book car parking via the Website you will be given a unique booking reference, either (at your option) via an email or via a text to your mobile phone.

3.2. The booking you make is non-transferable either from you to someone else or between different car parks.

3.3. The booking you make is valid only for the times, dates, price, car park, specified in your booking.

3.4. Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the Car Park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the Car Park. Please note that this applies irrespective of the reason why you are late back into the Car Park, unless your delayed return is caused by the negligence of us.

3.5. When you enter the Car Park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that we use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

3.6. If you are issued with a car parking ticket on entry to the Car Park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

3.7. If you have paid to use a premium parking service in any Car Park ('Fast Track Parking'), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should Fast Track Parking not be available, we shall refund to you the difference between the cost of the Fast Track Parking and the standard rate for the relevant car park for the time during which a Vehicle is within it.

4. Use of Coach Service

4.1. You need to leave an appropriate amount of time to reach the terminal building from the Car Park using the coach service, but in addition to this you should ensure that you factor in time to find a space and walk to the relevant coach stop. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get from the Car Park to the terminal.

4.2. Coaches are marked with their destination. Please take care to ensure that you board the correct coach.

4.2. Coaches are marked with their destination. Please take care to ensure that you board the correct coach.

4.3. The estimated frequency of the arrival of coaches (in normal traffic conditions) is set out at coach stops and on the Website.

4.4. Please ensure that you remember to take all your luggage off the coach when you arrive at the terminal. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.

4.5. Coaches are designed to accommodate personal luggage only. The Company may prohibit the carriage of items that might in the view of our representative cause a nuisance or danger to the coach or other customers including, but not limited to, large items which cannot be safely stored in the racks provided and live animals.

4.6. We do not accept liability for increased duration of transfer times from Car Park to the terminal building which are caused by, without limitation, exceptional volumes of traffic, road works or accidents.

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Exeter Airport Terms & Conditions

1.1 The terms and conditions of use of the car park are as follows:

(a) Car parks are priced per 24 hour period or part thereof. Quotes are valid at the time of booking only.The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b) All prices shown are in British Pounds and include VAT at the current rate of 20%.

(c) When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with. If your instructions require you to insert your credit card in the machine, please ensure that you insert the same credit card with which you made the booking.

(d)If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)When you have parked your vehicle, it is your responsibility to:
(i)Lock your vehicle securely;
(ii)Fully close all windows of your vehicle;
(iii)Apply your handbrake properly;
(iv)Engage any steering lock, alarm or immobiliser you have;
(v) Not leave any animal or person within your vehicle;
(vi)Ensure that your possessions are placed in a locked boot and are not on display.

APCOA cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.

(g) You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(h)You must comply with all directional signage and other instructions when in the car park.

APCOA does not accept liability for:
(i)damage to your vehicle (whether caused accidentally or by way of vandalism);
(ii)theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of APCOA or employees, and then only to the extent that APCOA's negligence has caused or contributed to the relevant damage or theft.

(j) If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:
(i)the vehicle registration number;
(ii)its approximate location within the car park; and
(iii)the reason for the delay in collection plus details of the expected (revised) collection date

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).

(k) While the APCOA uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

1.2 The following terms apply to use of the coaching service:
(a)Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the coaching service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop.APCOA does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)Please ensure that you remember to take all your luggage off the coach when you arrive at your terminal.APCOA does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.

(c)APCOA does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic.

2. Cancellations or changes to pre-bookings for Car Parking

2.1 The booking you make is non-transferable between either from you to someone else or between different car parks.

2.2 The booking you make is valid only for the times, dates, price and car park specified in your booking.

2.3 Should you wish to cancel your booking or part of it you may do so via telephone or email (phone numbers and email address can be found on the website).However if you have purchased a restricted deal (which offers a larger discount for bookings made a certain number of days in advance) you cannot cancel this once it has been booked.

2.4 APCOA must receive notice of your cancellation at least 24 hours before the entry start date of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

2.5 If you want to make any changes to your booking then you may do so via telephone or email (phone numbers and email address can be found on the website). However please note that if you have purchased a restricted deal (which offers a larger discount for bookings made a certain number of days in advance) you cannot amend this once it has been booked.

2.6 Where a change is required by you for a reduction in the number of days of your car park booking then, APCOA must receive notice of your change to your booking at least 24 hours before the car park entry start date of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated to your booking you may have to pay the full daily rate from time to time of the relevant car park.

2.7 No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

2.8 No refunds will be made other than as expressly provided for in these Terms.

2.9 No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

2.10 Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

2.11 No refund (only made where due) will be made unless you can provide APCOA with a pre paid booking reference number.Refunds are made to the original card on which payment was made.

2.12 Your statutory rights are not affected.

2.13 If APCOA cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (seeParagraph 3 below) then the APCOA will refund the amount it has received from your pre-booking to you on the card on which payment was made.

3. Events beyond the Airport's control

3.1 APCOA does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

3.2 Except as expressly stated in these Terms, APCOA shall not be obliged to either refund any pre -payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 3.1.

4. Our liability to you

4.1 APCOA will act with reasonable skill and care when providing services to you.

4.2 Nothing in these terms and conditions limits APCOA liability in the case of death or personal injury caused by APCOA negligence, or in the case of fraud.

4.3 APCOA does not accept liability for:

(a)any indirect or consequential loss;

(b) or any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

5. General

5.1 Any contract made between you and us via the Website is governed by British law.

5.2 We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

5.3 These Terms constitute the entire agreement between you and APCOA with respect to the sale of the relevant services.

APCOA Parking comprises the following companies all of which have their registered address at Wellington House, 4-10 Cowley Road, Uxbridge, Middlesex UB8 2XW. APCOA Parking Services (UK) Ltd. Registered in England No. 2492280, APCOA Parking (UK) Ltd. Registered in England No. 2572947, APCOA Parking Holdings (UK) Ltd. Registered in England No. 05163792, First Management Group Ltd. Registered in England No. 2352447, FMG (Harrow) Ltd. Registered in England No. 3481526, FMG (York) Ltd. Registered in England No. 05354631, FMG (Kettering) Ltd. Registered in England No. 5389462.

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Glasgow Airport Terms & Conditions

1.Car Parking

1.1

When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), either (at your option) via an email or via a text to your mobile phone.

1.2

The booking you make is non-transferable either from you to someone else or between different car parks.

1.3

The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

1.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.

(c)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle,

while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

(l)

If you have paid to use a premium parking service in any car park (either 'Priority Parking' at Southampton International Airport or Aberdeen Airport, or 'Fast Track Parking' at Glasgow Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.

1.5

The following terms apply to use of the transfer service:

(a)

Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses or pods are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop or pod station. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)

Please take care to ensure that you board the correct bus as in multi terminal airports not all buses call at all terminals.

(c)

The estimated frequency of the buses or pods and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d)

Please ensure that you remember to take all your luggage off the bus or pod when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus or pod.

(e)

The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

1.6

In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.

1.7

We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.

1.8

If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:

(a)

cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or

(b)

issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.

2.9

The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:

(a)

conducting any service work, cleaning or repairs to your vehicle;

(b)

carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

(c)

filling or emptying of fuel tanks;

(d)

misusing or damaging any part of the car park;

(e)

parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

(f)

driving dangerously or too fast;

(g)

making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

(h)

filming or taking photographs;

(i)

cooking or lighting fires;

(j)

using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;

(k)

doing or attempting to do anything which is a criminal offence;

(l)

spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

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Inverness Airport Terms & Conditions

Please see the Holiday Extras terms & conditions on https://v2.holidayextras.co.uk/about/terms#parking

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Leeds Bradford Airport Terms & Conditions

Leeds Bradford International Airport Terms and Conditions for online car parking, Fast Track and Yorkshire Premier Lounge booking and payment

Car Parking

Fast Track

Yorkshire Premier Lounge

Car Parking

  1. Parties and nature of these terms and conditions

1.1 In these car parking terms any reference to:

(a) "LBIA" is to Leeds Bradford International Airport Limited (Company No. 2065958) whose registered office is atLeedsLS19 7TU; and

(b) "you" and "your" refer to any person who is deemed by LBIA to have made a car parking booking.

1.2 These terms and conditions shall apply to all bookings for car parking at Leeds Bradford International Airport made electronically through: https://book.leedsbradfordairport.co.uk/parking , via re-direction from the LBIA website (www.leedsbradfordairport.co.uk) or via re-direction from any other website including any of the following: www.jet2.com, www.flybe.com, www.monarch.co.uk and www.airportdirecttravel.co.uk/leedsbradford.

1.3 Each booking shall constitute a contract which shall be governed by the laws ofEnglandandWalesand is subject to the exclusive jurisdiction of the courts ofEnglandandWales. The date and time of the contract will be deemed as the date and time appearing on the booking confirmation.

1.4 No employee or representative of LBIA has the authority to vary these terms and conditions.

1.5 Please read these terms and conditions carefully as they contain some exclusions and limitations of liability.

  1. 2. Booking and payment - general

2.1 A booking is deemed to have been placed when made electronically through the LBIA website. Payment for the booking must be made immediately using your credit or debit card. A flat fee of £2.50 will be added to your booking when paying by credit card. If purchasing more than one product in one transaction, only one credit card charge will be made.

2.2 Important: You can make multiple bookings in the same name, however, as the car park uses credit or debit card recognition, each booking must use a different payment card to gain entry to and exit from the car park. Therefore, when you make each booking you must indicate which credit or debit card you will use to gain entry to the car park in the section entitled ‘Entry to the Car Park' on the Payment Details page. You will not be charged again and this only applies to multiple bookings with overlapping stay dates.

2.3 All prices quoted are in pounds sterling. When a booking is made using an overseas credit card the card issuer will debit your account in local currency at the exchange rate applicable on the date of the processing. A conversion charge may be applicable and this will be at your cost.

2.4 If your card payment is rejected then your booking will not be fulfilled or validated until LBIA has received cleared funds.

2.5 LBIA reserves the right not to accept a booking if it is not complete in any way or where payment has been made fraudulently, or without the cardholder's permission, or if you are under the age of 18.

  1. Car parking pre-booking

3.1 Provided you satisfactorily complete the booking and payment procedures you will receive from LBIA written confirmation by email confirming your pre-paid car parking booking which will contain your parking reference number. Important: You are responsible for providing a valid email address and LBIA will not accept responsibility for any failure in transmission of such confirmation. You must bring the written confirmation with you when parking at the airport. Your booking is non-transferable either from you to someone else or between different car parks.

3.2 The booking evidenced by LBIA's written confirmation and booking reference number is only valid for the dates and times shown and at the price shown for car parking at the airport during the stated period.

3.3 The tariff charge applied is that at the time of booking.

3.4 Any use of the car parks at Leeds Bradford International Airport is subject to its terms and conditions of use which can be found on our website at http://www.leedsbradfordairport.co.uk/terms-of-use/car-park-terms.

  1. Car park pricing policy and calculation of charges.

4.1 Car parks at the airport are priced per 24 hour period or part thereof. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking (for example if you select an arrival time of 3 p.m. the 24 hour period(s) run(s) from that time). However, if your ACTUAL entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period or periods over and above that booked, you will be liable for an additional charge for each such period (or part of any such period) your actual time in the car park exceeds your booked time at the full daily rate applying at the time. This applies even if your excess parking time is caused by delay to your flight.

4.2 All prices shown are in UK Pounds Sterling and include VAT at the current rate.

  1. Lost or forgotten debit or credit cards.

5.1 Important: To enable you to gain access to and exit from the relevant car park at the airport you will need to have with you the credit or debit card which you elected to use as the car park entry card when you made your booking. Failure to do this will lead to delays for which LBIA can accept no liability.

5.2 If you do not have your credit or debit card with you when you arrive at the car park entrance, you should take the car parking ticket from the machine at the entry point to the car park and on your return take it and your booking details to the airport information desk in the airport terminal where you will be asked to produce evidence of your identity. If by this means verification of your booking and identity can be made your car parking charge will be in accordance with your online booking fee payable under paragraph 2.1 of these terms and conditions.

5.3 If you do not have your credit or debit card on return you should go to the airport information desk in the airport terminal at the airport where you will be asked to produce evidence of your identity and your booking details.

5.4 In either of the circumstances referred to in paragraph 5.2 or 5.3 if your booking cannot be verified you will be charged at the full daily rate applying for the period during which you have parked at the airport (including any additional charges which may be due under paragraph 4.1 of these terms and conditions). If you are later able to produce to LBIA sufficient information to enable LBIA to verify your booking LBIA will refund the full daily rate charge paid by you though, for the avoidance of doubt, no refund will be made of any sums charged in accordance with paragraph 4.1 of these terms and conditions.

5.5 If you are unable to produce satisfactory evidence of your booking LBIA reserves the right to make all enquiries which it deems to be necessary and reasonable prior to the release of the vehicle from the car park.

  1. Use of parking facilities

In placing your booking you confirm that upon entering the car park you will obey directional signs and observe any governed speed restrictions. When leaving your vehicle you will ensure that the vehicle is parked in a suitable designated parking space and that the vehicle is not obstructing any roadway, footway, footpath, emergency access area or other vehicle or machinery in situ at the car park.

  1. Cancellations or amendments to pre-bookings for car parking

7.1 If you book a non flexible parking product, it cannot be cancelled or amended. If you book a flexible parking product and you wish to cancel or amend it you can do so by using the Manage My Booking link on the pre-booking website where you comply with the requirements of paragraph 7.2 or 7.3 as appropriate.

7.2 Cancellations must be made at least 4 hours before the entry start time and date of your original booking. If you do not give the required advance notice, no refund will be given.

7.3 Amendments must be made at least 4 hours before the entry start time and date of your original booking. If you do not give the required notice, no refund will be given.

7.4 If an amendment requires additional parking days to those indicated in the confirmatory booking email you will be charged the applicable daily rate. If the amendment involves a reduction in parking days to those indicated in the confirmatory booking email, a refund will be given at the applicable daily rate. (subject to paragraph 7.3)

7.5 Where the cancellation and/or amendment procedures set out above are complied with, you will be given a refund if applicable. However, no refunds will be made other than as expressly provided for in these terms and conditions.

7.6 For the avoidance of doubt, any days booked and left unused will not be refunded unless you have followed the amendments to booking procedures set out above.

7.7 If for any reason you are entitled to a refund in accordance with this paragraph 7 but it is not possible to claim it through the pre-booking website, you will need to send a request for refund by email to prebook@leedsbradfordairport.co.uk together with a copy of the written confirmation and reference number for your booking. Refunds will only made to the original card on which payment was made. Refunds that are a result of human error will incur a £10 administration fee which will be deducted from the refund amount.

7.8 LBIA reserve the right to provide suitable alternative parking arrangements at no extra cost to you. Where a suitable alternative is not available, LBIA reserve the right to cancel your booking. In each instance, LBIA shall use reasonable endeavours to provide as much notice to you as practicable.

7.9 If LBIA cancels your booking for a reason within its direct control and not due to a force majeure event (see paragraph 8 below) then LBIA will refund the amount it has received from your pre-booking to you on the card on which payment was made.

  1. Force Majeure

LBIA shall not be liable for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, flood, explosion, earthquake, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines, or any other events beyond its reasonable control. Further LBIA cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of circumstances beyond LBIA's reasonable control.

  1. LBIA's liability

9.1 LBIA's entire liability to you is set out in this paragraph 9.

9.2 Nothing in these terms and conditions limits LBIA's liability in the case of death or personal injury caused by LBIA's negligence or that of any of its employees in the course of their employment.

9.3 LBIA shall not be liable to you for damage to your property unless caused directly by LBIA's negligence and in such event LBIA's liability shall not exceed £100 per claim or series of related claims except insofar as damage is caused to a customer's vehicle at the airport by an LBIA vehicle and fault of LBIA or its employee(s) for such damage is established and the damage is properly assessed by an independent assessor.

9.4 Nothing in these terms and conditions shall affect your statutory rights.

9.5 Other than as set out above LBIA does not accept any liability for any claim in contract, tort or otherwise and our liability is excluded to the fullest extent permitted by law.

  1. Severability

If any of the provisions of these terms and conditions shall be declared invalid or unenforceable in whole or in part by any competent court or other authority whose decisions shall have the force of law binding on the parties, the remaining provisions shall remain in full force and effect.

  1. Privacy Policy

LBIA shall process personal details it may obtain from you in connection with your car parking booking in accordance with its Privacy Policy which can be found at http://www.leedsbradfordairport.co.uk/privacy-policy. In addition to these provisions LBIA may disclose your personal data to your card issuer in order to process the required payment/refund or in instances of fraudulent bookings.

Fast Track

1. Parties and nature of these terms and conditions.

1.1 In these Fast Track terms any reference to:

a) "LBIA" is to Leeds Bradford International Airport Limited (Company No. 2065958) whose registered office is at Leeds LS19 7TU; and

b) "you" and "your" refer to any person who is deemed by LBIA to have made a Fast Track pre-booking.

1.2 These terms and conditions shall apply to all bookings for Fast Track access to the security search area at Leeds Bradford International Airport (the Fast Track pre-booking).

1.3 Fast Track pre-bookings can be made electronically via re-direction from the LBIA website (www.leedsbradfordairport.co.uk) from one of two links. The first is following an online car parking booking made from https://book.leedsbradfordairport.co.uk/parking . You can add your Fast Track pre-booking by following the online directions. The second method is to make a Fast Track pre-booking without a car parking booking from the https://book.leedsbradfordairport.co.uk/book/LBA/Purchase?productId=18 link.

1.4 The Fast Track service is designed to enable those who have made a valid Fast Track pre-booking confirmed in accordance with these terms to receive a pre-booked access to the Fast Track lane in the passenger security area indicated by the Fast Track logos at the airport. Use by you of the Fast Track service in accordance with such a valid Fast Track pre-booking does not guarantee that you will not have to wait in a queue but LBIA will use its reasonable endeavours to keep queuing times to a minimum though LBIA shall not be liable for any delays in provision of the service. Important: All passengers departing from the airport are subject to the same rigorous security checks whether they use the Fast Track service or the standard queue lane.

1.5 Each booking shall constitute a contract which shall be governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. The date and time of the contract will be deemed as the date and time appearing on the booking confirmation.

1.6 No employee or representative of LBIA has the authority to vary these terms and conditions.

1.7 Please read these terms and conditions carefully as they contain some exclusions and limitations of liability.

2. Booking and payment - general

2.1 A booking is deemed to have been placed when made electronically through the LBIA website provided that the Fast Track pre-booking is confirmed to you by e-mail. Payment for the booking must be made immediately using your debit or credit card.. A flat fee of £2.50 will be added to your booking when paying by credit card. If purchasing more than one product in one transaction, only one credit card charge will be made.

2.2 Important: There is a limit on the number of Fast Track pre-bookings available at any time and once the maximum availability level has been reached for any particular period LBIA shall not be able to provide you with a Fast Track pre-booking and will not be liable for its failure to do so.

2.3 All prices quoted are in pounds sterling. When a booking is made using an overseas credit card the card issuer will debit your account in local currency at the exchange rate applicable on the date of the processing. A conversion charge may be applicable and this will be at your cost.

2.4 If your card payment is rejected then your booking will not be fulfilled or validated until LBIA has received cleared funds. In the meantime, LBIA shall be entitled to accept Fast Track pre-bookings from other persons and if this leads to there no longer being availability of a Fast Track pre-booking for you then LBIA shall be under no liability to you for failure to provide you, or any other person you wish to include in your booking, with the Fast Track pre-booking service.

2.5 LBIA reserves the right not to accept a booking if it is not complete in any way or where payment has been made fraudulently, or without the cardholder's permission, or if you are under the age of 18.

2.6 Please note the pre-booking aspects of these terms do not apply to members of the Yorkshire Premier Club who are entitled to use the Fast Track service upon presentation, at the passenger search area, of a valid boarding card. Passengers of KLM, British Airways, Eastern Airways, and Loganair, holding certain designated ticket types may also use the Fast Track service on the same basis.

3. Fast Track pre-booking

3.1 Provided you satisfactorily complete the booking and payment procedures (and subject to availability of Fast Track places) you will receive from LBIA written confirmation by email confirming your Fast Track pre-booking which will contain your Fast Track pre-booking reference number. Your Fast Track pre-booking is only valid on the date shown in LBIA's email confirmation of your booking. Important: You are responsible for providing a valid email address and LBIA will not accept responsibility for any failure in transmission of such confirmation.

3.2 Important: You must bring the email confirmation with you to the airport. On entry to the passenger search area you must provide your email booking confirmation and booking reference number to the security staff. If you do not bring the confirmation with you then LBIA shall not permit you or any other person in respect of whom the booking is made to use the Fast Track serviced, you shall not be entitled to a refund and LBIA shall incur no liability as a result of such refusal.

3.3 Your booking is non-transferable. Should you not have received confirmation within 24 hours of submitting your order please email us at prebook@leedsbradfordairport.co.uk or call 0844 414 3295.

3.4 The booking evidenced by LBIA's email confirmation and booking reference number is only valid for the date and at the price shown for the Fast Track service at the airport.

3.5 All prices shown are in UK Pounds Sterling and include VAT at the current rate. The standard charge applies to each passenger using the Fast Track service excluding infants and children under 12.

3.6 Important: Should any person fail to turn up on the date to which their Fast Track pre-booking relates, for whatever reason, LBIA may refuse use by them of the Fast Track service without refund and LBIA shall incur no liability as a result of such refusal.

3.7 It is your responsibility to arrive at the airport at the required time in advance of your flight as stated by the airline with whom you have booked your flight or, if longer, at least 2 hours prior to the scheduled time of departure of your flight to allow sufficient time for you to arrive at your departure gate at the boarding time stated by the airline. Where despite making a Fast Track pre-booking you choose not to use the Fast Track service but to use the standard service instead you will not be entitled to a refund and will remain responsible for ensuring you arrive at your departure gate at the boarding time stated by the airline.

3.8 The standard charge applies to each passenger using the Fast Track service aged 12 years or over. Children under 12 years old are free of charge when travelling with at least one passenger that has paid for a Fast Track pre-booking.

4. Amendments and Cancellations

4.1 You may amend or cancel your booking up to 4 hours before the entry time shown on your booking confirmation. In the event of failure to use the Fast Track service for any reason you will not be entitled to a refund.

4.2 Should you wish to amend or cancel your booking then you should do so online by using the manage my booking link on the pre-booking website. https://book.leedsbradfordairport.co.uk/parking . Amendments are subject to availability and you must ensure your amendment or cancellation is received at least 4 hours before the entry time shown on your booking confirmation as changes after this time cannot be made.

5. Group Bookings

5.1 The maximum number of passengers on a single Fast Track pre-booking is 10.

6. Force Majeure

6.1 LBIA shall not be liable for any failure to provide the Fast Track service or for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, mechanical or systems failures of whatever nature, natural and nuclear disaster, fire, flood, explosion, earthquake, adverse weather conditions or technical problems to transport, any late or delayed personal transport, taxi, train or bus or other transport services used by you in travelling to the airport, closure or congestion of airports, cancellation or changes of schedules by airlines, and all similar events beyond its control. Further LBIA cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of any circumstances beyond LBIA's or your control.

7. LBIA's liability

7.1 LBIA's entire liability to you is set out in this paragraph 7.

7.2 Nothing in these terms and conditions limits LBIA's liability in the case of death or personal injury caused by LBIA's negligence or that of any of its employees in the course of their employment.

7.3 LBIA shall not be liable to you for damage to your property unless caused directly by LBIA's negligence and in such event LBIA's liability shall not exceed £100 per claim or series of related claims.

7.4 Other than as set out above LBIA does not accept any liability for any claim in contract, tort or otherwise.

7.5 Nothing in these terms and conditions shall affect your statutory rights.

7.6 You shall indemnify LBIA, its employees, subcontractors and agents in respect of all actions, claims, demands, costs, charges or expenses arising out of or in connection with your use of the Fast Track service which are caused directly or indirectly through your act or omission, wilful misconduct and or negligence.

8. Severability

8.1 If any of the provisions of these terms and conditions shall be declared invalid or unenforceable in whole or in part by any competent court or other authority whose decisions shall have the force of law binding on the parties, the remaining provisions shall remain in full force and effect.

9. Privacy Policy

9.1 LBIA shall process personal details it may obtain from you in connection with your Fast Track pre-booking in accordance with its Privacy Policy which can be found at http://www.leedsbradfordairport.co.uk/privacy-policy. In addition to these provisions LBIA may disclose your personal data to your card issuer in order to process the required payment/refund or in instances of fraudulent bookings.

The Yorkshire Premier Lounge

1 Parties and nature of these terms and conditions

1.1 In these Yorkshire Premier Lounge terms any reference to:

a) 'LBIA' is to Leeds Bradford International Airport Limited (company No.2065958) whose registered office is at Leeds LS19 7TU; and 'you' and 'your' refer to any person who is deemed by LBIA to have made a Yorkshire Premier Lounge Pre-booking.

b) These terms and conditions shall apply to all bookings for access to the Yorkshire Premier Lounge Facilities at the Airport (Yorkshire Premier Lounge Pre-booking)

c) 'customer' means the person, firm or company booking to use The Yorkshire Premier Lounge Facilities.

d) 'Airport' means Leeds Bradford International Airport.

e) 'Booking period' means up to 3 hours before your scheduled departure time.

f) 'Yorkshire Premier Lounge Facilities' means the provision of an executive waiting area in the departure area of the Airport with seating and refreshment facilities including but not limited to :

  • Comfortable chairs in quiet surroundings.
  • Complimentary alcoholic and soft drinks, tea, coffee and snacks.
  • Television and selection of magazines and newspapers.
  • Internet access.

1.2 Yorkshire Premier Lounge Pre-bookings can be made electronically via re-direction from the LBIA website (www.leedsbradfordairport.co.uk) from one of two links. The first following an online car parking booking made from the. https://book.leedsbradfordairport.co.uk/parking link. You can add your Yorkshire Premier Lounge Pre-booking by following the online directions. The second method is to make the Yorkshire Premier Lounge Pre-booking without a car parking booking from the https://book.leedsbradfordairport.co.uk/book/LBA/Purchase?productId=16 link.

1.3 The Yorkshire Premier Lounge service is designed to enable those who have made a valid Yorkshire Premier Lounge Pre- booking, confirmed in accordance with these terms to receive pre-booked access to The Yorkshire Premier Lounge Facilities indicated by The Yorkshire Premier Lounge logos at the Airport.

1.4 Each booking shall constitute a contract which shall be governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. The date and time of the contract will be deemed as the date and time appearing on the booking confirmation.

1.5 The Yorkshire Premier Lounge Facilities provided by LBIA are subject to these terms and conditions, the acceptance of which the customer confirms and agrees by the act of booking the Yorkshire Premier Lounge Facilities and paying the charges.

1.6 LBIA cannot guarantee that all The Yorkshire Premier Lounge Facilities will be available within The Yorkshire Premier Lounge at any given time

1.7 No employee or representative of LBIA has the authority to vary these terms and conditions.

1.8 It is important that you read these terms and conditions carefully and understand them before completing your booking.

2 Booking and payment - general

2.1 A booking is deemed to have been placed when made electronically through the LBIA pre-book website, via either of the links contained in paragraph 1.2.

2.2 Payment for the booking must be made immediately with your credit or debit card. A flat fee of £2.50 will be added to your booking when paying by credit card. If purchasing more than one product in one transaction, only one credit card charge will be made.

2.3 Important: There is a limit on the number of Yorkshire Premier Lounge Pre-bookings available at any time and once the maximum availability level has been reached for any particular period LBIA shall not be able to provide you with a Yorkshire Premier Lounge Pre-booking and will not be liable for its failure to do so.

2.4 All prices are quoted are in UK pounds sterling. When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of the processing. A conversion charge may be applicable and this will be at your cost.

2.5 If your card payment is rejected then your booking will not be fulfilled or validated until LBIA has received cleared funds. In the meantime, LBIA shall be entitled to accept Yorkshire Premier Lounge Pre-bookings from other persons and if this leads to there no longer being availability of the Yorkshire Premier Lounge Pre-bookings for you then LBIA shall be under no liability to you for failure to provide you, or any other person you wish to include in your booking with The Yorkshire Premier Lounge Pre-booking service.

2.6 LBIA reserves the right not to accept a booking if it is not complete in any way or where payment has been made fraudulently, or without the cardholder's permission, or if you are under the age of 18.

2.7 The pre-booking aspects of these terms and conditions do not apply to members of the Priority Travel Group or Airport Angel (CPP) Group who are entitled to use The Yorkshire Premier Lounge service upon presentation, at The Yorkshire Premier Lounge, of a Priority Pass Membership Card, Airport Angel or Lounge Pass Booking Confirmation Form. However, members of these groups are not guaranteed entry into The Yorkshire Premier Lounge, as all admittance is subject to availability on any given day.

3 Yorkshire Premier Lounge pre-booking

3.1 Provided you satisfactorily complete the booking and payment procedures (and subject to availability of places within The Yorkshire Premier Lounge) you will receive from LBIA written confirmation by email of your Yorkshire Premier Lounge Pre-booking which will contain The Yorkshire Premier Lounge Pre-booking reference number. The Yorkshire Premier Lounge Pre-booking is only valid for the Booking period. Important: You are responsible for providing a valid email address and LBIA will not accept responsibility for any failure in transmission of such confirmation.

3.2 Important: You must bring the email confirmation with you to the Airport. On entry to The Yorkshire Premier Lounge you must provide your email booking confirmation and booking reference together with your boarding pass to The Yorkshire Premier Lounge staff. If you do not bring the confirmation with you then LBIA shall not permit you or any other person in respect of whom the booking is made to use The Yorkshire Premier Lounge Facilities, you shall not be entitled to a refund and LBIA shall incur no liability as a result of such refusal.

3.3 Your booking is non-transferable. Should you not have received confirmation within 24 hours of submitting your order please email us at premier@lbia.co.uk or call 0844 4143266.

3.4 The booking evidenced by LBIA's email confirmation and booking reference is only valid for the date and time period and at the price shown for The Yorkshire Premier Lounge Facilities at the Airport.

3.5 Important: Should any person fail to turn up within the Booking period, for whatever reason, LBIA may refuse use by them of The Yorkshire Premier Lounge Facilities without refund and LBIA shall incur no liability as a result of such refusal.

3.6 The standard charge applies to each passenger using The Yorkshire Premier Lounge service, including children aged 12 years and above. Infants (up to 2 years of age on the date of travel) will be accommodated free of charge when travelling with at least one paying customer. There is a discounted rate for customers between 3 years and 11 years inclusive when travelling with at least one paying customer.

4 Amending or Cancelling a Booking

4.1 You may amend or cancel your booking up to 4 hours before commencement of the Booking period. In the event of failure to use The Yorkshire Premier Lounge Facilities for any reason you will not be entitled to a refund.

4.2 Should you wish to amend or cancel your booking then you should do so online by using the ‘manage my booking' link on the pre-book website https://book.leedsbradfordairport.co.uk/parking . Amendments are subject to availability and you must ensure that your amendment or cancellation is received at least 4 hours before the entry time shown on your booking confirmation as changes after this time cannot be made.

5 The Yorkshire Premier Lounge Facilities

5.1 All specifications, descriptions, drawings, photographs or illustrations of The Yorkshire Premier Lounge and any advertising material and sample books are only intended to serve as a guide and not to be relied upon by the customer or treated as binding or as forming part of these terms and conditions or any contract with the customer.

5.2 LBIA shall use its reasonable endeavours to make The Yorkshire Premier Lounge available during the hours advertised, but reserves the right to vary the hours of operation or close The Yorkshire Premier Lounge due to refurbishment, relocation or otherwise in which case an alternative to The Yorkshire Premier Lounge will be provided or a refund of the charges will be made at the discretion of LBIA.

5.3 LBIA shall use its reasonable endeavours to ensure a suitable environment is maintained in The Yorkshire Premier Lounge including but not limited to keeping The Yorkshire Premier Lounge clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behaviour is unsuitable.

5.4 LBIA shall have the right to refuse a customer entry to The Yorkshire Premier Lounge facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations.

5.5 The Yorkshire Premier Lounge forms part of the Airport and is subject to Airport Byelaws from time to time in force.

6 The Yorkshire Premier Lounge Conditions

6.1 Reasonable behaviour is expected from all guests.

6.2 Smart casual dress at all times (no shorts, baseball caps or football shirts allowed). LBIA reserves the right to exclude entry in their absolute discretion. In such circumstances no refund will be given.

6.3 The Yorkshire Premier Lounge is strictly non-smoking

6.4 Only ticketed passengers are allowed access to The Yorkshire Premier Lounge, and it is the responsibility of guests to ensure they leave in time to catch their flights.

7 Group Bookings

7.1 A Group Booking is defined as a booking, or separate bookings, resulting in a group of 5 or more adults or a group of 7 or more including children

7.2 Group Bookings cannot be made online and need to be authorised in advance by the Yorkshire Premier Lounge team on 0844 414 3266.

7.3 The Yorkshire Premier Lounge reserves the right to refuse access to any customer(s) placing multiple bookings online in order to override the Group Booking Policy. In instances such as this, no refund in full or in part will be made.

7.4 When you contact us to arrange a booking, we will ask you to confirm you meet the criteria set by us - the criteria can be found in the FAQs at http://www.leedsbradfordairport.co.uk/at-the-airport/relax-and-shop/the-yorkshire-premier-lounge. Groups not meeting the criteria will not be booked in.

7.5 We reserve the right to vary our group booking criteria from time to time.

8 Customer Obligations

8.1 The Yorkshire Premier Lounge Facilities customers shall:

8.2 not remove food, drink, newspapers or magazines from the Yorkshire Premier Lounge facilities;

8.3 not cause disruption or annoyance to other customers

8.4 observe Airport Byelaws

8.5 comply with the directions and requests of staff employed at The Yorkshire Premier Lounge.

8.6 not, in the reasonable opinion of the Yorkshire Premier Lounge staff, abuse any of The Yorkshire Premier Lounge Facilities or staff;

8.7 ensure that any alcohol is consumed in moderation. Passengers deemed to be under the influence of alcohol, may not be allowed to travel. LBIA shall be under no liability to you if you are not allowed to travel.

9 LBIA's Liability

9.1 LBIA's entire liability to you is set out in this paragraph.

9.2 Nothing in these terms and conditions limits LBIA's liability in the case of death or personal injury caused by LBIA's negligence or that of any of its employees in the course of their employment.

9.3 LBIA shall not be liable to you for damage to your property unless caused directly by LBIA's negligence and in such event LBIA's liability shall not exceed the value of the booking paid by you for The Yorkshire Premier Lounge Facilities.

9.4 Other than as set out above, LBIA does not accept any liability for any claim in contract, tort or otherwise.

9.5 LBIA shall under no circumstances be liable for any customer failing to board his/her flight and neither LBIA nor any third party has any obligation to make flight announcements.

9.6 All information, recommendations and advice given by or on behalf of LBIA to the customer regarding Airport services or flight details are given without liability on the part of LBIA.

9.7 The customer shall fully indemnify and compensate LBIA, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the customer or a third party) out of or in connection with the use by the customer of The Yorkshire Premier Lounge facilities which:

a) are in excess of LBIA's liability set out in clause 9.3 above.

b) are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the customer.

9.8 Nothing in these terms and conditions shall affect your statutory rights.

10 Severability

10.1 If any of the provisions of these terms and conditions shall be declared invalid or unenforceable in whole or in part by any competent court or other authority whose decisions shall have the force of law binding on the parties, the remaining provisions shall remain in full force and effect.

11 Privacy Policy

11.1 LBIA shall process personal details it may obtain from you in connection with your Yorkshire Premier Lounge Pre-booking in accordance with its Privacy Policy which can be found at http://www.leedsbradfordairport.co.uk/privacy-policy. In addition to these provisions LBIA may disclose your personal data to your card issuer in order to process the required payment/refund or in instances of fraudulent bookings.

12 Force Majeure

12.1 LBIA shall not be liable for any failure to provide, or delay in providing, The Yorkshire Premier Lounge service or for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, mechanical or systems failures of whatever nature, natural and nuclear disaster, fire, flood, explosion, earthquake, adverse weather conditions or technical problems to transport, any late or delayed personal transport, taxi, train or bus or other transport services used by you in travelling to the Airport, closure or congestion of airports, cancellation or changes of schedules by airlines, or due to any other events beyond LBIA's reasonable control.

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Liverpool John Lennon Airport Terms & Conditions

TERMS AND CONDITIONS OF USE OF CAR PARKS

IMPORTANT NOTICE

Entry to or use of the car parks at Liverpool John Lennon Airport ('the Airport') is subject to these terms and conditions of use (as varied, updated or amended from time to time) of Liverpool Airport Limited ('the Company') and any airport byelaws in use from time to time. These conditions contain limited exemption clauses affecting all persons who enter or use the car parks.

Entry to and use of this car park is entirely at your own risk. Customers are requested to read carefully the terms and conditions of entry to and the use of the car parks and to follow the procedures recommended in those terms and conditions which are for their benefit. Should you wish to make a complaint, you are requested to follow the complaints procedure set out in Condition No 6 which will ensure that your complaint is brought promptly to the attention of Company staff.

1. ONLINE BOOKINGS

1.1 www.liverpoolairport.com is owned by Liverpool Airport Limited registered in England under number 2116704 at Liverpool John Lennon Airport, Liverpool L24 1YD, who are also the supplier.

1.2 Bookings can be made by persons aged 18 years or over.

1.3 You are entering into a contract with Liverpool Airport Limited for car parking at Liverpool John Lennon Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Liverpool Airport website.

1.4 A minimum charge applies to all bookings.

1.5 Bookings must be made no later than 6 hours before arrival. All car park bookings are subject to availability and Liverpool Airport Limited reserves the right to withdraw availability, at its entire discretion for a given car park on a given date.

1.6 The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the car park arrival and car park departure dates and times that you have booked. If your departure date and time exceeds that which is on your booking you will need to pay for any additional parking on your return, normal gate rate charges will apply for additional parking. The booking is valid for a single park entry and exit during the dates you have booked.

1.7 You must not resell or transfer any booking (in whole or in part).

1.8 Your booking is only valid for your designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

1.9 You are consenting to receive information from Liverpool Airport Limited related to your purchase. Liverpool Airport Limited may also contact you by email and post with relevant marketing offers, latest news and airport information. If you do not wish to receive marketing communications, you will be given the opportunity to opt out on receipt of marketing emails. All personal data is kept in accordance with the Airport's Privacy Policy.

2. ONLINE PAYMENT

2.1 Payment must be made in advance and online. Payment may be made using one of the following payment cards; Visa, MasterCard, Delta, Solo; Switch, American Express, Electron. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.

2.2 When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. Liverpool Airport Limited cannot be held responsible for non-delivery due to transmission failure.

2.3 If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the prevailing tariff for the relevant car park.

3. CANCELLATION AND AMENDMENTS FOR PREBOOKABLE PRODUCTS

3.1 Subject to Paragraph 3.3 below, you can cancel the contract no later than 24 hours prior to the car park arrival time by visiting bookings.liverpoolairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. No cancellations or refunds are permitted after this time.

3.2 Subject to Paragraph 3.3 below, you can amend bookings no later than 23.59 on the day prior to the car park arrival date. No amendments are permitted after this time.

3.3 Certain promotional products cannot be amended, cancelled or refunded. If a booking cannot be amended or cancelled this will be specified on the booking page of our website.

4. THE COMPANY'S LIABILITY

4.1 Customers are asked to remember that the Airport car parks are open to everyone. The Company and its employees, servants or agents reserve the right to refuse admittance to the Airport car parks. The Company cannot guarantee the security of your vehicle or its contents.

Accordingly:

Without prejudice to the generality of the foregoing, you use this car park on condition that the Company, its employees, servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to negligence or the wilful misconduct of the Company or its employees, servants or agents.

5. PARKING

5.1 Entry to and egress from the car parks should be obtained only through the designated entrances and exits and along designated routes.

5.2 Customers should park vehicles only within designated bays, within authorized areas and so as not to cause obstruction.

5.3 Bays reserved for disabled drivers should be used by disabled drivers only and vehicles parked in such bays must display appropriate disabled badges/windscreen stickers.

5.4 Where there is a height restrictor or signage at or prior to the entrance to Airport car parks, including pick up and drop off facilities, the relevant car park / facilities are for use by vehicles meeting the stated height or other requirements only.

6. COMPLAINTS PROCEDURE

6.1 Should your vehicle suffer damage whilst in the car parks or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car parks, you are requested:

  • to immediately to inform a member of the Company's staff at the Car Park Office of the occurrence and also;
  • in case of theft, immediately to inform the Police and
  • to notify your insurers promptly.

6.2 If you consider that you have a claim against the Company you must, within 72 hours of discovery of the loss or damage, give written notice providing full details of the occurrence to the Customer Services, Liverpool John Lennon Airport, Liverpool, L24 1YD.

6.3 Before submitting a claim to the Company, customers are requested to check Condition No 4 and to satisfy themselves that the subject matter of their claim falls within the Company's areas of responsibility.

7.SECURING YOUR VEHICLE

7.1 Unless requested by the Company or one of its employees for reasons not to do so, please ensure that before you leave the car park:

  • your vehicle is fully and securely locked
  • that all windows and the sunroof of your vehicle are securely closed
  • if your vehicle is fitted with a steering lock or similar device that it is engaged.

8. POSSESSIONS

8.1 Wherever possible please take your possessions with you when you leave your vehicle

8.2 If you have to leave possessions in your vehicle, do not leave them where they are visible and ensure that they are as secure as possible.

9. COURTESY TO OTHER CUSTOMERS

9.1 Should you damage another customer's vehicle you are requested to report the matter immediately to a member of the Company's staff at the Car Park Office and give them the registration number of both vehicles; please remember that your car may one day be damaged so please act in a manner that you would appreciate from someone else if they damaged your vehicle.

10. SAFETY IN THE CAR PARK

10.1 You must drive and park carefully and with due care and attention at all times. You should always be aware of other vehicles in motion.

10.2 Please drive carefully in the car parks and obey the directional signs. Vehicles should not be driven at a speed in excess of 10 miles per hour.

10.3 After you have parked your vehicle please proceed to the nearest exit ways which are signposted. Do not wander about in the car park and keep a careful eye on your children and do not permit them to play in the car parks. Please do not leave your children unaccompanied in the car park.

10.4 Any caravans or large vehicles should report to the Car Park Office and ask for a member of Company staff. Such vehicles should not attempt to enter or exit from the car parks without a staff member being present and without the authority of such staff member.

10.5 You must ensure that animals are kept secured when outside your vehicle, for example on a lead.

10.6 You are responsible for any damage or injury you cause whilst driving or parking your vehicle. We will use all information available to us, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, we will supply our records and information to the police or insurance companies.

11. TICKETS

11.1 The ticket issued is available only from the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer, unless otherwise specified, to any space in the car park or to priority over other customers. A season ticket is the property of the Company to which it must be surrendered upon expiration or misuse.

11.2 The Company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.

11.3 Customers who cannot produce their parking tickets on departure will be charged according to the current Airport tariffs details of which can be obtained from the Car Park Office.

11.4 In the interests of security tickets should not be left inside vehicles.

12. AGENCY

12.1 Persons who enter in to a contract with the Company for the parking of a vehicle at an Airport car park, whether by purchasing a ticket or otherwise, do so on behalf of themselves and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

13. MOVING AND RELOCATING OF VEHICLES

13.1The Company reserves the right, where it is lawful for the Company to do so, to move any vehicle within the car park by driving or otherwise to such extent as the Company, its employees, servants or agents, may in the exercise of its reasonable discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car parks and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to negligence or wilful misconduct on its part.

13.2 The Company additionally reserves the right, where it is lawful for the Company to do so, where the car parks have to be closed either permanently or temporarily in whole or in part or have to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Company and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to negligence or wilful misconduct on its part.

13.3 The Company reserves the right for it or its employees, agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.

14. LIENS

14.1 A vehicle in the car parks may be subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies from the customer to the Company such lien to be in existence whenever the vehicle is in the car parks notwithstanding that it may from time to time have been removed for the car parks. If the said lien is not satisfied by the payment, within 30 days of notice given by the Company of its intentions to sell the vehicles in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all same owing to the Company by the customer together with the expense of the sale and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.

15. INDEMNITY

15.1 The user of the Airport car parks agrees to indemnify the Company in respect of any claim by a third party arising out of the use of the car parks by the user his employees, servants agents or passengers or arising out of any act or omission whatsoever other than claims which are attributable to wilful misconduct or negligence on the part of the Company.

15.2 The user of the Airport car parks agrees to indemnify the Company in respect of any damage to the Airport's property or equipment or loss suffered by the Airport due to such damage occurring arising out of the use of the car park by the user its employees, servants or agents or passengers or arising out of any act or omission whatsoever other than claims which are attributable to the wilful misconduct or negligence on the part of the Company.

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London City Airport Terms & Conditions

1. Introduction

1.1

These terms and conditions ('Terms') apply to all bookings for services made via parking.londoncityairport.com and all URLs operated by London City Airport Limited (together referred to as the 'Website').

1.2

The Website is owned by London City Airport Limited

1.3

In these Terms, references to 'the Airport' are references to London City Airport Limited (for all car parks at London City). In these Terms "you" and "your" refer to any person who makes a booking via the Website and 'we' and 'us' refers to the Airport, as described above.

1.4

The VAT number for London City Airport is 888-1799-45

1.5

These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6

Should you need to contact us please either email us at londoncity.airport@apcoa.com or on 0844 332 1237

2. Car Parking

2.1

When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), either (at your option) via an email or via a text to your mobile phone.

2.2

The booking you make is non-transferable either from you to someone else or between different car parks.

2.3

The booking you make is valid only for the times, dates, price, and car park specified in your booking.

2.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(c)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email or SMS).

(d)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(e)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

3. Cancellations or changes to pre-bookings for Car Parking

3.1

Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 332 1237 to cancel a booking or email londoncity.airport@apcoa.com.

3.2

The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

3.3

Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 332 1237 to amend a booking or email londoncity.airport@apcoa.com.

3.4

Where a change is required by you for a reduction in the number of days of your car park booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

3.5

No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

3.6

No refunds will be made other than as expressly provided for in these Terms.

3.7

No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

3.8

Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

3.9

No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.

3.10

Your statutory rights are not affected.

3.11

If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

3.12

We reserve the right to levy non-refundable surcharges for payment by debit or credit card. This is to cover the charge levied by the credit card issuers and relevant administrational costs. The scale of these charges will be clearly notified to you before any booking is confirmed, and will be shown as part of the admin fee. Any subsequent amendments where an additional payment is required may also be subject to this admin fee.

4. Events beyond the Airport's control

4.1

The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

4.2

Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 4.1.

5. Our liability to you

5.1

The Airport will act with reasonable skill and care when providing services to you.

5.2

Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

5.3

The Airport does not accept liability for:

(a)

any indirect or consequential loss; or

(b)

any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

6. General

6.1

Any contract made between you and us via the Website is governed by English law.

6.2

We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

6.3

These Terms constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.


Last updated: 13th February 2012

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London Gatwick Airport Terms & Conditions

Gatwick Parking and Lounge Booking Website Terms and Conditions

Last updated: 08 May 2014

1. Introduction

1.1 These terms and conditions ('Terms') apply to all bookings for services made via www.gatwickparking.com and all URLs operated by Gatwick Airport Limited (together referred to as the 'Website'). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for Valet Parking), or 4 (for lounges). Please then read Paragraph 5 (for car parking, Valet Parking and lounges) and then Paragraphs 6 to 8 which apply to all customers.

1.2 The Website is owned by Gatwick Airport Limited (Company Number: 01991018) ('GAL') which is incorporated in England. The registered office of GAL is. 5th Floor Destinations Place, Gatwick Airport, West Sussex, RH6 0NP. The Gatwick Parking Booking System is a trading name of GAL. GAL operates this Website and sells parking.

1.3 In these Terms, references to 'the Airport' are references to Gatwick Airport Limited (for all car parks at Gatwick). In these Terms "you" and "your" refer to any person who makes a booking via the Website and 'we' and 'us' refers to the Airport, as described above. The contract for car parking, Valet Parking or lounges is made between you and the Airport.

1.4 The VAT number for GAL is 974 8388 54.

1.5 These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6 Should you need to contact us please either email us at customer.services@gatwickparking.com or call us on 0844 811 8311

2. Car Parking

2.1 When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), via an email.

2.2 The booking you make is non-transferable either from you to someone else or between different car parks.

2.3 The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

2.4 The terms and conditions of use of the car park are as follows:

(a) Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b) A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.

(c) All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d) When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). If your instructions require you to insert your credit card in the machine, please ensure that you insert the same credit card with which you made the booking. Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e) If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f) When you have parked your vehicle, it is your responsibility to:

(i) lock your vehicle securely;

(ii) fully close all windows of your vehicle;

(iii) apply your handbrake properly;

(iv) engage any steering lock, alarm or immobiliser you have

(v) not leave any animal or person within your vehicle;

(vi) ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.

(g) You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h) You must comply with all directional signage and other instructions when in the car park.

(i) The Airport does not accept liability for:

(i) damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii) theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.

iii) any damage to or theft from your vehicle that occurred during your stay must be reported to a member of staff before exiting the car park.

(j) If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:

(i) the vehicle registration number;

(ii) its approximate location within the car park; and

(iii) the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned.

In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).

(k) While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

2.5 The following terms apply to use of the coaching service:

(a) Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the coaching service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b) Please take care to ensure that you board the correct coach as in multi terminal airports not all coaches call at all terminals.

(c) The estimated frequency of the coaches and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d) Please ensure that you remember to take all your luggage off the coach when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.

(e) The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic.

3. Valet Parking

3.1 All prices shown are in pounds sterling and include VAT at the prevailing rate.

3.2 When at the Valet Parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within & around the reception area.

3.3 When you have parked your vehicle at the reception area, it is your responsibility to:

(a) lock your vehicle securely (but leave the key with us);

(b) fully close all windows of your vehicle;

(c) apply your handbrake properly;

(d) engage any steering lock, alarm or immobiliser you have;

(e) not leave any animal or person within your vehicle;

(f) leave only the keys required to move the vehicle, these may be left with the car park operator

(g) ensure that your possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it, resulting from your failure to do these things.

(h) before leaving a vehicle and surrendering car keys, it is the customer's responsibility to ensure their vehicle is properly secured, is in a roadworthy condition, that the tax period is valid for the duration of the stay and holds a current MOT if applicable.

3.4 You must comply with all directional signage and other instructions when in the reception area.

3.5 Customers should allow at least 12 hours notice of intention to return early to the car park.

3.6 The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport's employees and subcontractors, who are providing the Valet Parking services. As such, the Airport will pay to you the cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the Valet Parking service.

3.7 Please note that our drivers may adjust the seat, steering wheel and mirror positions to facilitate safe driving. We also encourage our drivers to turn down the radio if left on, or at a high volume again to promote safe driving. Gatwick do this to protect our drivers and give them the ability to drive as safely as possible and protect our customers property. We cannot guarantee these items will be returned in the exact position they were supplied to us.

3.8 Except as set out in Paragraph 3.6 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park, reception area or on-site. Should a vehicle suffer damage whilst in the car park, reception area or on-site, or should there be a loss or theft whilst in the car park, this must be reported to a member of staff within the Customer Service Office. This must be reported so evidence can be taken and an incident report form must be completed by you the customer and a member of staff before you exit the car park.

3.9 The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

3.10 If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking, then confirm absence via a notification to us specifying:

(a) the vehicle registration number;

(b) the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned.

In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).

3.11 While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

4. Airport Lounges

4.1 All prices shown are in pounds sterling and include VAT at the prevailing rate.

4.2 Your booking is non-transferable either from you to someone else or between different airport lounges.

4.3 Your booking is only valid for the date, price, lounge, terminal, airport and operator specified when you book.

4.4 Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you should be able to request them at the entrance to the lounge from the relevant airport lounge operator.

4.5 You may arrive at the lounge up to 3 hours prior to your reserved departure time. If you arrive prior to this time entry to the lounge is at the discretion of the airport lounge staff.

4.6There may be restrictions on the minimum age of children permitted access to the lounge. A child is usually defined as being aged from 2 to 11 years of age and an infant is usually defined from 0 to 2 years of age. Where children and infants are admitted it is your responsibility to supervise them.

4.7 Smoking restrictions may apply. These are detailed on the Website.

4.8 All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right to refuse admission and/or to ask people to leave if their behaviour is inappropriate. Please act with courtesy and consideration at all times for other users of the lounge.

4.9 Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.

4.10 The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge.

5. Cancellations or changes to pre-bookings for Car Parking and Lounges and Valet Parking

5.1 Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 811 8311 to cancel a booking or email customer.services@gatwickparking.com.

5.2 The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

5.3 Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 811 8311 to amend a booking or email customer.services@gatwickparking.com.

5.4 Parking payment protection at Gatwick ('Payment Protection') is available to all customers.

We make this available to you at an additional charge of only £0.95.

The following terms apply to Payment Protection:

With Payment Protection

Where your booking is cancelled with greater than 24 hours' notice until the time of expected entry into the car park, you as the customer will receive a refund, with no cancellation fee charged

Where your booking is cancelled with less than 24 hours' notice there will be no refund but also no cancellation charge refund will be available.

Where your booking is amended at any time the cost will be re-priced at that day's rate with no amendment charge

No Payment Protection

Where your booking is cancelled with greater than 24 hours' notice until the time of expected entry into the car park, you as the customer will receive a refund, but with a £10 cancellation fee charged

Where your booking is cancelled with less than 24 hours' notice there will be no refund but also no cancellation charge refund will be available.

Where your booking is amended at any time the cost will be re-priced at that day's rate with no amendment charge

5.5 No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation, and/or payment protection and/or changes to booking procedures set out.

5.6 No refunds will be made other than as expressly provided for in these Terms.

5.7 No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

5.8 Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

5.9 No refund (only made where due) will be made unless you can provide the Airport with a pre-paid booking reference number. Refunds are made to the original card on which payment was made.

5.10 Your statutory rights are not affected.

5.11 If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (see Paragraph 6 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

5.12 We reserve the right to levy non-refundable surcharges for payment by debit or credit card. This is to cover the charge levied by the credit card issuers and relevant administrational costs. The scale of these charges will be clearly notified to you before any booking is confirmed, and will be shown as part of the admin fee. Any subsequent amendments where an additional payment is required may also be subject to this admin fee.

6. Events beyond the Airport's control

6.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

6.2 Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 6.1.

7. Our liability to you

7.1 The Airport will act with reasonable skill and care when providing services to you.

7.2 Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

7.3 The Airport's liability for the provision of valet parking is as set out in Paragraph 3.

7.4 The Airport does not accept liability for:

(a) any indirect or consequential loss; or

(b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

8. General

8.1 Any contract made between you and us via the Website is governed by English law.

8.2 We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

8.3 These Terms constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

8.4 London Gatwick Airport promotes a 65% discount that applies to specified pre-bookings made in Short Stay South and Short Stay North. Please go to www.gatwickparking.com for more information. Subject to availability.

8.5 Gatwick Airport is committed to selling its car parking at the lowest prices possible. However, ‘No one sells our parking for less' does not apply where:

a) the lower online price is offered under any special promotion with a third party reseller (including, but not limited to, promotions with newspapers, exhibitions, emails or other special events)

b) the lower online price is not published and is not available to the general public or is not available for general sale but is only available to closed user groups. These include, but are not limited to: corporate discount price, staff price, or closed user group prices

c) the lower online price has been discounted by the online retailer by use of coupons, cash back offers, loyalty rewards and other offers or incentives to reduce the total cost

d) the lower online price is for a bundled package with accommodation

e) the difference in cost between the purchase on www.gatwickparking.com and the lower online price is the result of an error by the retailer

Subject to the above at 8.5 a) to e) Gatwick Airport Limited is happy to match the lower price (provided that it is not lower for one of the reasons stated above). If your comparable Gatwick car parking would have been cheaper elsewhere, we'll give you the difference. Please contact Customer Services for assistance in relation to our price promise.

8.6 ‘Car waiting for you on return guaranteed' is based on departure/arrival times specified at time of booking. If your car is not waiting in the Valet Parking area we will offer you complimentary Valet Parking for one booking of up to 15 days in length on your next trip. If you return early, please notify us and we'll make every effort to ensure your car is waiting for you, however this cannot be guaranteed.

8.7 ‘Parking from £6 per day' is based on the Winter Special product when booked in advance for a period of 30 days or more.

8.8 ‘Dedicated bus shuttle service' relates to Long Stay and Summer Special bus transfer services.

8.9 ‘Closest car parks, shortest transfer times' is based on our car park locations. All customer car parks are located on-airport, within the perimeter of Gatwick Airport. However, please note that in North Terminal during peak times some vehicles may be stored in a secure facility, owned and operated by Gatwick Airport Limited that is located on the north side of the airport.

8.10 ‘CCTV, Security lit & manned 24/7'. We use CCTV and vehicle number plate recognition cameras and equipment at various locations throughout the car parks. The prime purpose of the CCTV cameras is to ensure the security of the vehicles and members of public whilst on site. We therefore have CCTV cameras in strategic locations around the car parks, but specifically on entry and exit in order to capture the driver of a vehicle as they pass through the barriers. In addition to this there is CCTV monitoring areas where members of the public are handling cash to provide additional security. Any information recorded by such equipment is held for the purpose of providing parking services and will be retained for only a short time unless an issue arises in which case it will be retained until that issue has been resolved.

9. Feedback
9.1 From time to time we may ask you to provide us with your views on our airports, services, the website or any other related issue. Our use of your contribution together with the personal information you provide will be governed by these terms and conditions and by the terms of our privacy statement.

9.2 If you are under the age of 16 you must have consent from a parent or guardian to make a contribution.

9.3 By contributing you will be giving us your full consent to post your contribution on the website should we choose to do so and you will be deemed to have given us a free licence on a perpetual basis to adapt, modify, incorporate your contribution in other works or otherwise use it as we see fit. You agree that we do not need to acknowledge you as being the author of such contribution but by contributing you give us permission to acknowledge you as the author should we wish to do so.

9.4 Any contribution you provide must not contain anything that is unlawful, offensive, abusive, threatening, defamatory, obscene or discriminatory nor shall it infringe the rights of anyone else.

10. General
10.1 These terms refer only to your viewing of this website and, as detailed above, separate conditions apply to prize draws, competitions and promotions which we may run from time to time as well as to products and services sold through this website.

11. Data Protection and Privacy
11.1 Any personal information you supply to us when you use this Website will be used in accordance with our Privacy Statement.

 

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London Southend Airport Terms & Conditions

Terms & Conditions

For the general pre-booking and general car park terms and conditions please see: http://www.southendairport.com/car-park-terms-and-conditions/

Please note that the below terms and conditions are only valid and related to the *Long Stay 2-Std* AND **Long Stay 2-Std** offers and are not related to any other terms and conditions.


Pre-Booking

1. Introduction

These Standard Sale Offers Pre-Booking Terms and Conditions apply to all bookings for services made via www.southendairport.com/ or www.southendairport.com/car-parking/pre-booking/or https://prebook.southendairport.com.

All customers should read conditions 2 to 5 inclusive.

The Car Park Terms and Conditions relating to the use of the Car Park are displayed at each of our Car Parks and can be accessed at www.southendairport.com/car-park-terms-and-conditions/ The Car Park Terms and Conditions should be read carefully as they form part of these Standard Sale Offer Pre-Booking Terms and Conditions.

These Standard Sale Offer Pre-Booking Terms and Conditions contain important information and they specify those matters for which London Southend Airport Company Limited does not accept responsibility.

2. Definitions

In Standard Sale Offer Pre-Booking Terms and Conditions:

(a) 'us' 'we' and 'our' means London Southend Airport Company Limited whose

registered office is at Stretton Green Distribution Park, Langford Way, Appleton, Warrington, Cheshire,WA4 4TZ;

(b) 'you', 'your' and 'customer' means a person who shall have entered into a contract for the parking of a Vehicle at the Car Park.

All customers entering into a contract with us for the parking of a Vehicle at the Long Stay 2 Car Park, whether by purchasing a ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing;

(c) 'Car Park' means any parking facility managed and/or operated by

us provided for the parking of Vehicles;

(d) 'Car Park Terms and Conditions' means the general car park terms and conditions which form part of these Standard Sale Offer Pre-Booking Terms and Conditions and are displayed at the Car Park and are accessible at www.southendairport.com/car-park-terms-and-conditions/;

(e) 'our representative' means any of our officers, agents and employees (acting in the course of business and within the scope of their duties towards us);

(f) 'Standard Sale Offer Pre-booking Terms and Conditions' means these terms and conditions including the general Car Park Terms and Conditions;

(g) 'Vehicle' means any vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it;

(h) 'Website' means www.southendairport.com and all other URL's operated by us; And https://prebook.southendairport.com

3. Tickets

3.1 When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference') via email.

3.2 The booking you make is non-transferable either from you to someone else or between different Car Parks.

3.3 The booking you make is valid only for the times, dates, price, Car Park, terminal (if relevant) and airport specified in your booking. The booking only permits you to make one entry and one exit per booking. It does not allow you to make multiple entries and exits during the period of your booking and you will be subject to a parking contravention charge notice in the event that you breach this provision.

3.4 Car parks are priced per 24 hour period or part thereof. Prices are subject to change and quotes provided are valid at the time of booking only.

3.5 The time period charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from the time period specified in your booking and as a result your actual time in the Car Park runs into another time period over and above that booked, you will be liable for an additional charge at the drive up tariff as displayed on the tariff board at the car park, and this amount must be settled before you leave the Car Park. The duration of the Vehicle's stay within the Car Park will in such circumstances be finally determined by us. The terms of this paragraph 3.5 apply irrespective of the reason why you are late back into the Car Park unless your delayed return is caused directly by our negligence.

3.6 When you enter and exit the Car Park, it is imperative that you follow the instructions you have been issued within your booking confirmation. Please be aware that some Car Parks use a number plate recognition service and as such if your number plate is not recognized or is not consistent with the number plate for which you have booked, you may when trying to exit be charged the full and total amount of your stay.

3.7 If you are issued with a car parking ticket on entry to the Car Park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

3.8 There is no ammendment for this product. No refunds will be given. We will not refund any booking fees or credit card surcharges.

3.9 There is no cancellation for this product. No refunds will be given. We will not refund any booking fees or credit card surcharges.

3.10 Failure to park the vehicle in the correct Car Park for the Stndard Sale offer (for the sake of clarity the Car Park in which the vehicle has been pre-booked Long Stay 2) will result in the full tariff applicable to the car park in which the vehicle is parked being charged. No refund can be given if you fail to park in the correct car park.

3.11 No retrospective refunds will be made after the Car Park entry time and date of your booking (as detailed on your booking confirmation) if you have not followed the changes to booking procedures set out in these Standard Sale Offer Pre-Booking Terms and Conditions.

3.12 If a refund is due, it will only be made where you can provide us with a pre-paid Booking Reference, ticket issued on entry and banks statements showing the relevant payments made. Refunds are only made to the original card on which payment was made. Refunds will only be made when none of the above terms and conditions have been breached.

3.13 If we cancel your booking for any reason within our direct control and not due to an event beyond our control then we will refund the amount we have received from your pre-booking onto the card which payment was made.

3.14 No refunds will be made other than as expressly provided for in these Standard Sale Pre-Booking Terms and Conditions.

3.15 Where a product is 'Non Flexible' terms 3.8 to 3.11 and 3.13 to 3.14 do not apply.

4. Offer

4.1 Standard Sale Offer cannot be used in conjunction with any other offer.

4.2 There is limited availability for this product. Once it is sold out the rate will no longer be available. Customers who try to purchase after it has sold out will be not be eligble for the reduced rate and normal rates will apply. London Southend Airport Co. Ltd. Holds no repsonsibilty for customers who book after all spaces have been sold.

4.3 The Standard Sale Offer is only valid to bookings which have a physical parking stay between 24/02/14 and 31/12/2016 inclusive. All parking dates must be consumed within this time frame.

4.4 Amendments and cancellations are not permitted and no refund will be given.

4.5 Any multiple bookings or clandestine behaviour will result in the cancellation of bookings without any refunds or warnings. This is at the sole discretion of London Southend Airport Company Limited.

4.6 Parking is non-transferable to any other company or individual and is only valid for the individual customer and vehicle as stated on the booking confirmation.

4.7 Normal long stay day rates will apply to any person who goes over their booked time and date periods.

4.8 London Southend Airport reserves the right to remove this offer at any point without prior warning.

4.9 This offfer is subject to availability within the car parks.

4.10 The automated pre-booking system will apply discounts for the Standard Sale Product automatically.

4.11 The Standard Sale offer is for parking of durations of 1 day or more.

4.12 The Standard Sale product is only valid for bookings for car park Long Stay 2.

4.13 The Standard Sale has a limited allocation. Once all of these spaces have been sold the product will automatically close.

4.13 The sale will run at various dates and times at any times from 9am on 02/01/14 until 9am on 31/12/16 only. Any bookings made post or prior these dates and times will not be viable for the reduced rate. Also once the allocation has been used (if applicable) then the dates and times become null and void as full allocation has been sold.

5. Variation of the Terms and Conditions

These Standard Sale Offer Pre-Booking Terms and Conditions and any document referred to herein constitute the whole agreement between us and you. However, we reserve the right to amend these Standard Sale Pre-Booking Terms and Conditions at any time. Nothing said or done by any of our representatives is capable of varying these Pre-Booking Terms and Conditions.

6. General

6.1 Each of these Standard Sale Offer Pre-Booking Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

6.2 Nothing in these Standard Sale Offer Pre-Booking Terms and Conditions shall take away or modify any of your statutory rights or entitlements.

6.3 These Standard Sale Offer Pre-Booking Terms and Conditions are governed by and shall be construed in accordance with English Law and any claims arising under them are subject to the exclusive jurisdiction of the English Courts.

6.4 We shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. For further details on how we collect and use your information for marketing purposes please review our Privacy Policy at http://www.southendairport.com/privacy-policy/

6.5 If any provision of these Standard Sale Offer Pre-Booking Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Standard Sale Offer Pre-Booking Terms and Conditions, and the validity and enforceability of the other provisions of this agreement shall not be affected.

6.6 If a provision of these Standard Sale Offer Terms and Conditions (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

7. Events beyond the Airport's control

7.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

7.2 Except as expressly stated in these Terms 6.1, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend your booking due to an event of the kind listed in 6.1.

7.3 Any decision made to refund or facilitate a re-booking for any of the items listed in 6.1 remains the total discretion of the Airport and Terms and Conditions will be stipulated within any such agreement.

 

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London Stansted Airport Terms & Conditions

Terms & Conditions

1. Introduction

1.1

These terms and conditions ('Terms') apply to all bookings for services made via this website. Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 for meet & greet or 5 (for lounges). Please then read Paragraphs 6 to 9 which apply to all customers.

1.2

The Website is owned by Stansted Airport Limited (Company Number: 1990920) "STAL" which is incorporated in England. The registered office of STAL is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.

1.3

In these Terms, references to 'the Airport' are references to STAL(for all services provided at Stansted). In these Terms "you" and "your" refer to any person who makes a booking via the Website and 'we' and 'us' refers to the Airport, as described above. The contract for car parking, valet parking, fast track or lounges is made between you and the Airport.

1.4

Stansted Airport Limited is a subsidiary of The Manchester Airport Group PLC which is registered for VAT under number 707 7228 31.

1.5

These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6

Should you need to contact us please call us on 0871 310 4111.

2. Car Parking

2.1

When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), either (at your option) via an email.

2.2

The booking you make is non-transferable either from you to someone else or between different car parks.

2.3

The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

2.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking. If a customer stays up to 6 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park 6 hours beyond the exit time specified at time of booking you will be charged the 24 hour roll up rate. The roll up rates are displayed at the entrance of the car park and the fee must be paid in full before you leave the car park. Please note that this extra charge applies irrespective of the reason why your return to the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.

(c)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle,

while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

(l)

If you have paid to use a premium parking service in any car park, we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.

2.5

The following terms apply to use of the transfer service:

(a)

Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop or pod station. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)

Please take care to ensure that you board the correct bus as not all buses call at all car parks.

(c)

The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d)

Please ensure that you remember to take all your luggage off the bus when you arrive at the terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.

(e)

The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

2.6

In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.

2.7

We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.

2.8

If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:

(a)

cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or

(b)

issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.

2.9

The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:

(a)

conducting any service work, cleaning or repairs to your vehicle;

(b)

carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

(c)

filling or emptying of fuel tanks;

(d)

misusing or damaging any part of the car park;

(e)

parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

(f)

driving dangerously or too fast;

(g)

making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

(h)

filming or taking photographs;

(i)

cooking or lighting fires;

(j)

using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;

(k)

doing or attempting to do anything which is a criminal offence;

(l)

spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

3. Valet Parking

3.1

All prices shown are in pounds sterling and include VAT at the prevailing rate.

3.2

When at the valet parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.

3.3

When you have parked your vehicle at the reception area, it is your responsibility to:

(a)

lock your vehicle securely (but leave the key with us);

(b)

fully close all windows of your vehicle;

(c)

apply your handbrake properly;

(d)

engage any steering lock, alarm or immobiliser you have;

(e)

not leave any animal or person within your vehicle;

(f)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

3.4

You must comply with all directional signage and other instructions when in the reception area.

3.5

The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport's employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).

3.6

Except as set out in Paragraph 3.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.

3.7

The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

3.8

You should ensure that you leave with the Airport's employees or subcontractors only your ignition key, the key to your driver's door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.

3.9

By leaving your vehicle with the Airport's employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

3.10

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:

(a)

the vehicle registration number;

(b)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

3.11

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

4. Meet & Greet

4.1

All prices shown are in pounds sterling and include VAT at the prevailing rate.

4.2

When at the M&G reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.

4.3

When you have parked your vehicle at the reception area, it is your responsibility to:

(a)

lock your vehicle securely and hand your keys in at the Valet & M&G Office;

(b)

fully close all windows of your vehicle;

(c)

apply your handbrake properly;

(d)

engage any steering lock, alarm or immobiliser you have;

(e)

not leave any animal or person within your vehicle;

(f)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

4.4

You must comply with all directional signage and other instructions when in the reception area.

4.5

The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport's employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).

4.6

Except as set out in Paragraph 4.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.

4.7

The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

4.8

You should ensure that you leave with the Airport's employees or subcontractors only your ignition key, the key to your driver's door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.

4.9

By leaving your vehicle with the Airport's employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

4.10

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:

(a)

the vehicle registration number;

(b)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

4.11

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

5Airport Lounges & Other Services

5.1

Please note that we do not provide WiFi or lounge services to you directly, but the services covered under this Paragraph 4 are provided by designated operators. Their terms and conditions apply to your use of WiFi services and lounge services in addition to those set out in this Paragraph 4, and are available at http://www.arqivawifi.com/ (in respect of WiFi),and https://www.no1traveller.com/terms.htm (in respect of No.1 Traveller lounges).

5.2

All prices shown are in pounds sterling and include VAT at the prevailing rate.

5.3

Your booking is non-transferable either from you to someone else or between different airport lounges.

5.4

Your booking is only valid for the date, price, lounge, terminal and airport specified when you book.

5.5

Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the airport lounge operator.

5.6

Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.

5.7

There may be restrictions on the minimum age of children permitted access to the lounge. Where children and infants are admitted it is your responsibility to supervise them.

5.8

Smoking restrictions will apply. These are detailed on the Website.

5.9

All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.

5.10

Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.

5.11

The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service.

5.12

The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.

5.13

You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.

6. Cancellations or changes to pre-bookings for car parking, valet parking, lounges and fast track security

6.1

Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the 'Manage my booking' section. You may also telephone us on 0871 310 4111. A £7.50 cancellation fee is applicable if you cancel less than 14 days in advance of travel.

6.2

The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time, date and time of valet parking drop off or lounge entry time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

6.3

Should you wish to make changes to your booking then you may do so via the Website. Please click on the 'Manage my booking' section. You may also telephone us on 0871 310 4111 to amend a booking.

6.4

Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

6.5

No retrospective refunds will be made after the car park entry start date, date of valet parking drop off or lounge entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

6.6

No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.

6.7

Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

6.8

No refund (only made where due) will be made unless you can provide the Airport with a pre-paid booking reference number. Refunds are made to the original card on which payment was made.

6.9

Your statutory rights are not affected.

6.10

If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

7. Events beyond the Airport's control

7.1

The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

7.2

Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

8. Our liability to you

8.1

The Airport will act with reasonable skill and care when providing services to you.

8.2

Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

8.3

Without prejudice to Paragraph 8.2 above, the Airport's liability to you for the provision of car parking, valet parking, fast track security or lounge services shall be limited to an aggregate of £50,000.

8.4

The Airport does not accept liability for:

(a)

any indirect or consequential loss; or

(b)

any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

9. General

9.1

Any contract made between you and us via the Website is governed by English law.

9.2

We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

9.3

These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

Last updated: July 2013

 

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Manchester Airport Terms & Conditions

JetParks 1,2 & 3

Your Booking

1. This website is owned by Manchester Airport Plc (MA Plc), of Manchester Airport Manchester M90 1XD registered Company Number 1960988 and who are also the supplier.

2. You are entering into a contract with MA Plc for car parking at or in the vicinity of Manchester Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Manchester Airport website.

3. The minimum length of stay is 1 day; there is no maximum length of stay.

4. Bookings must be made before 10pm on the date prior to the date of arrival at the car park. All car park bookings are subject to availability and MA reserves the right to withdraw availability at its entire discretion for a given car park on a given date.

5. The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the Car Park Arrival and Car Park Departure dates and times that you have booked. The booking is valid for a single park entry and exit during the dates you have booked.

6. You must not resell or transfer any booking (in whole or in part).

Payment

7. Payment must be made in advance and online. Payment may be made using one of the following payment cards; Delta; MasterCard; Solo; Switch; VISA. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.

8. When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address and MA Plc cannot be held responsible for non-delivery due to transmission failure.
9. If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at Park the standard long stay gate tariff in place at that time.

We will charge all additional charges to your payment card.

There is £10 overstay charge per day.

Cancellation

10. Subject to Paragraph 11 below, you can cancel the contract by giving not less than 24 hours notice prior to the Car Park Arrival date by visiting www.manchesterairport.co.uk and following the online instructions,. You will receive written confirmation of the cancellation to the e-mail address stipulated. In the event of any problems, you may alternatively cancel either by email to carparkconfirmation@manairport.co.uk or, by fax to 0161 489 3555.

11. Cancellations must be advised at least 24 hours prior to the Car Park Arrival Date. A £7.50 administration charge will be levied and deducted from the refunded amount. Bookings made less than 24 hours before departure cannot be cancelled and are not refundable. Bookings at special discounted rates are non- refundable. ALL BOOKINGS CANCELLED WITHIN 24 HOURS OF THE CAR PARK ARRIVAL DATE WILL NOT BE REFUNDED.

Entry/exit procedures

12. You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page, using the credit/debit card used for the payment of this booking. Your booking is only valid for your designated car park on the specified dates. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will be charged to your credit/debit card and will not be refunded.

Car Park Conditions of use

13. Members of the public use the car park entirely at their own risk in respect of their persons and/or property.

14. Without prejudice to the generality of the foregoing, you use this car park on condition that:
i) MA plc, its servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to wilful misconduct on its or its servants or agents part.
ii) MA plc, its servants or agents, are permitted at any time and in its/their absolute discretion to move any vehicle or other property and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on its part.
iii) MA plc reserve the right for it or its agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.

15. You will ensure that your vehicle is:
(a) parked only in areas designated for that purpose;
(b) not parked in such a manner as to cause an obstruction to other users.

16. MA plc and its servants and agents reserve the right to refuse admittance to the car park.

General

17. MA plc reserve the right if prevented from supplying the car parking for any reason to cancel the contract or provide a suitable alternative parking location at no extra charge. MA plc will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required MA plc will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.

18. MA plc are only supplying you with car parking under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to Terminals, airport procedures (including but not limited to checking -in and security) and any subsequent flight/travel arrangements. The transfer times quoted on the website and via the call centre are taken from independent Route Planning providers. We advise you allow at least 45 minutes from car park arrival to check-in.

19. Although MA plc attempts to provide our customers with a satisfactory service should you have any complaints please email us at carparkconfirmation@manairport.co.uk .

20. MA Plc reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.

21. The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales.

 

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Newcastle Airport Terms & Conditions

  • Bookings are deemed to be placed when made electronically through the web site or by telephone.
  • We can only process a booking when payment is made using Credit, Visa Debit, MasterCard, American Express, and Switch/Maestro. If your card is declined for whatever reason we reserve the right not to fulfil your booking. No other form of payment is accepted for bookings made on this web site.
  • All prices are quoted in UK Pounds Sterling, including VAT and transport where applicable. Prices quoted can be subject to change. In the case of bookings made using overseas credit cards, prices will be converted into your local currency by the card issuing authority at the rate applicable on the date of processing.
  • Pre-booked car park prices are calculated per calendar day or part thereof, based upon the entry and exit times and dates you provide when making your booking.
  • For all car park bookings, the Company must be informed of a cancellation by accessing your booking on the website . Your booking may be cancelled up to 48 hours prior to your scheduled departure time at no charge. For cancellations within 48 hours of your scheduled arrival there is a charge of £5. Please quote your booking reference number. Please note selected special offers or products may be none-refundable, but you will be advised of this upon booking. None flexible bookings cannot be cancelled or amended once booked nor can refunds be given.
  • Cancellations after the start date of the booking period will be charged in full. Arrivals after the start of the booking period, and departures before the end of the booking period, will be charged in full.
  • For Non-Flexible bookings no refund will be given, unless we agree at our discretion and subject to an administration fee of £5.00.
  • Bookings can be amended up to 24 hours prior to scheduled departure time at no charge, using the website ‘Manage my Booking' function. Amendments to the booking period may incur an additional fee or partial refund to cover the new booking period. Any such fee or refund will be debited or credited at the time of processing.
  • Please note that hotel and lounge cancellation terms may differ from the above.
  • All services are subject to availability and to the current terms and conditions of the service provider, full details of which are available on request.
  • Meet and Greet and courtesy parking products - your vehicle will be parked in one of several locations but will remain on the airport site at all times, except where valeting is required, whereby the vehicles will be taken to an off-site location within 1 mile. By agreeing to these terms and conditions you authorise The Company to move your vehicle if necessary between sites (or between airport and car park for Meet and Greet service).
  • All car parks have security patrols, CCTV, security fencing and regular manned patrols.
  • Vehicles are parked at their owner's risk. No liability is accepted for loss or damage unless it is proved to be caused by negligence of the Company. Damage claims cannot be considered unless reported prior to departure from the car park. If your Vehicle is damaged or stolen within our Car Park or any of your possessions stolen, you must immediately inform a member of our staff either in person or via the help button located at each entry barrier, exit barrier, and pay stations. In the case of theft you must immediately inform the Police and notify your insurer promptly. Claims against the service provider must be place in writing within 72 hours of discovering any loss or damage stating the nature of the damage and the reasons for the claim.
  • Payment information given to the Company by you will only be used by the Company, and will not be distributed to any other organisation under any circumstance.
  • Airport Lounges require confirmations to be presented on arrival to the lounge. Customers may be refused entry to the lounge should they not present their confirmation on arrival.
  • Booking and payment for the car parking entitles you to park the designated vehicle in the selected Car Park. However in exceptional circumstances where this cannot be accommodated, your booking will be upgraded to a more expensive product if available at no additional cost. If this is not possible we offer a less expensive product and refund the difference in price.
  • Check-In time - it is your responsibility to ensure that you leave enough time to transfer from the car park to airport check-in within the time limits required by the airline. We recommend that you arrive at the Car Park at least 30 minutes before your check-in time.
  • Under no circumstances will we accept liability should you miss your allocated flight
  • How to contact the airport: Telephone 0871 312 0031, calls cost 10p / minute.
  • These Terms and Conditions do not affect your Statutory Rights as a consumer.
  • Health and Safety. You must drive carefully in the Car Park. You should always try to be aware of other Vehicles in motion and must comply with all directions and signs and all instructions or requests given or made from time to time by any of our employees You are responsible for the safety of your children, and must not allow them to be put in danger, or to play in the Car Park, or be left unaccompanied.
  • Vehicle Security - Unless requested by us otherwise before you leave your Vehicle unattended, you must ensure that your vehicle is securely locked including all doors windows and sunroofs, with handbrake engaged, with no person or animal remaining in your Vehicle and with valuable possessions taken with you or removed from sight, within the boot wherever possible. No liability will be accepted for personal property left in the vehicle.
  • Abandoned Vehicles will be disposed of in accordance with Airport Byelaws.
  • Should you damage another Vehicle or any part of the car parking facility or property you must report the matter immediately to a member of our staff and provide full details of the incident and contact and insurance policy details. In doing so, for the purposes of the Data Protection Act 1998 and any other relevant law you are consenting to our passing this information on to the owner or driver of any other Vehicle involved.
  • You may be required to make good to our reasonable satisfaction any damage caused to the Car Park or to pay to us on demand the cost incurred by us in making good this damage.
  • Newcastle Park And Fly Limited does not accept liability other than for legal liability arising out of the negligence of the Company for death or bodily injury to third parties, or loss or damage to third party property.
  • Newcastle Park And Fly Limited does not accept liability for loss of or damage to vehicles arising from mechanical or electrical failure, self-locking, atmospheric pollution, terrorism, natural disaster, or damage by third parties.
  • Further Customer Obligations

28.1

The customer must inform the Company of any modification (including any for disabled use) to the Vehicle that might affect normal handling operation. The customer shall inform the Company of any immobilisers and special safety/security features fitted to the vehicle.

28.2

The Customer shall ensure that the vehicle is, at the beginning and end of the parking period, in a legal and roadworthy condition for driving on the public highway and that no dangerous toxic or illegal substances are left in the vehicle.

28.3

For courtesy parking and Meet & Greet Parking, if at the end of the parking period the vehicle will not start the Company may move the vehicle to a suitable location or return bay. At the request and risk of the customer a Company employee will make one attempt to start the vehicle using an anti surge starter pack. Further assistance to start the vehicle will require break down assistance at your expense. A vehicle which cannot be started must be removed from the car park within 24 hours of the end of the parking period after which the daily parking charge will be made.

28.4

No vehicle shall be towed into the car park. No work on the vehicle or cleaning of vehicles shall be carried out in the car park.

28.5

The customer shall inspect the vehicle and report any damage to a company employee before leaving the car park.

 

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Norwich Airport Terms & Conditions

Please read these Terms and Conditions carefully. They relate to your use of our car parks.

1. Definitions

In these terms and conditions:

  1. "us' 'we' and 'our' means National Car Parks Limited whose registered office is at Saffron Court, 14B St.Cross Street, London, EC1N 8XA; and
  2. "vehicle" means the vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

2. Our liabilities

We are responsible for using reasonable skill and care in the operation of the Car Park. However, that responsibility is limited and we are only liable as set out in (a), (b) and (c) below and have no other liability to you.

  1. We are liable for any death or personal injury arising from our negligence and the negligence of our servants or agents. Nothing in these Terms and Conditions shall exclude that liability.
  2. We are liable for the loss of or damage to or theft of or from, or temporary failure to deliver any vehicle or property belonging to you arising from our negligence and the negligence or dishonesty of our servants or agents.
  3. Except as set out in condition 2(a), we shall only be liable for losses which were:
    1. reasonably foreseeable at the time of entering into a contract with you on the basis of these Terms and Conditions; or
    2. incurred as a result of our negligence or the negligence of our servants and agents; or
    3. incurred as a result of our failure to comply with these Terms and Conditions.

Please note that although we have the above responsibility to you, you should bear in mind that public car parks are open to everyone. We cannot guarantee that people will not enter into the Car Park and cause damage to property or engage in criminal behaviour. Accordingly, you park in our Car Park at your own risk. We do not guarantee the security of your vehicle and/or its contents.

3. Claims and complaints procedure

  1. If your vehicle sustains damage while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
    1. immediately either inform a member of our staff at the Car Park or contact our staff at the control room for the Car Park using the intercom system or otherwise notify our Customer Services Team on 0845 050 7080
    2. in the case of theft, immediately inform the police;
    3. notify your insurers promptly.
  2. If you consider that you have a claim against us you must write to our Customer Services Team within seventy-two (72) hours of discovery of the loss, damage or theft giving full details of the occurrence. Before submitting a claim we ask that you satisfy yourself that the subject matter of your claim lies within the areas of our responsibility set out in condition 2.
  3. If you wish to make a claim or to register a complaint about the service that you have received please write to the Customer Services Team at National Car Parks Limited, Saffron Court, 14B St Cross Street, London, EC1N 8XA.

4. Security of your vehicle

  1. Unless requested by a member of our staff not to do so, please ensure that before you leave the Car Park:
    1. your vehicle is securely locked;
    2. all of the windows of your vehicle are securely closed;
    3. if your vehicle is fitted with a vehicle alarm, steering lock, or similar device, that it is engaged.
  2. Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.

5. Possessions

  1. Wherever possible please take your possessions with you when you leave your vehicle.
  2. If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
  3. You are reminded that your motor insurance policy may not cover possessions in your vehicle. It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.

6. Courtesy to other customers

If you damage another customer's vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

7. Safety in the car park

  1. Please drive carefully in the Car Park and obey the directional and other signs.
  2. Car parks can be dangerous. After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any). You must not, in any circumstances, exit the Car Park by walking under a vehicle exit barrier.
  3. Do not delay your exit from the Car Park and please supervise your children and pets who must be kept under your control at all times in the Car Park.
  4. For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.

8. Tickets and coin chips

  1. The ticket or coin chip issued to you is only valid for the vehicle in respect of which it is issued. Neither a coin chip nor a Season Ticket entitles you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
  2. In pay and display car parks you must do one of the following:
    1. purchase a parking ticket before leaving your vehicle in the Car Park and ensure that the parking ticket is clearly displayed in the windscreen of the vehicle (for the avoidance of doubt, sales/credit card receipts are not classed as a valid parking ticket and will not be accepted as evidence of payment).
    2. clearly display in the windscreen of the vehicle a Season Ticket valid for the Car Park and comply with the Season Ticket's terms and conditions;
    3. prior to exiting the Car Park, purchase the time you require to use the Car Park using the pay by mobile service in accordance with its terms and conditions (available on http://www.ncp.co.uk/parking-solutions/pay-for-your-parking-by-mobile/).

In all other car parks you should take your ticket or chip coin with you to make it more difficult for someone else to remove your vehicle without your consent.

  1. We reserve the right to refuse to release any vehicle for which a valid and current ticket, coin chip or Season Ticket, cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket or coin chip will therefore delay your departure.
  2. If you cannot produce your ticket, coin chip or Season Ticket on departure you will be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. An additional charge of £2.50 will be levied to recover the replacement cost of any lost chip coin. The duration of the vehicle's stay within the Car Park will in such circumstances be finally determined by us.
  3. Should you later locate your lost chip coin you can return it to NCP Ltd., Saffron Court, 14B St Cross Street, London, EC1N 8XA and you will be refunded £2.50 by BACS transfer. No refund will be made for any parking charges paid in respect of a lost ticket, chip coin or Season Ticket.

9. Parking contraventions

  1. It is important to the effective management of the Car Park:
    1. that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
    2. that you park within a marked bay;
    3. that, in relation to pay and display sites, you comply with the requirements set out at paragraph 9b and your vehicle does not remain in the Car Park for longer than the duration allocated and paid for; and
    4. that you comply with all signs in the Car Park.
  2. If you do not comply with these requirements then we may issue you with a Parking Contravention Charge Notice. Specific details as to the sum of the Parking Contravention Charge Notice are available in each car park or may be obtained from our Customer Services team on 0845 050 7080. We issue such notices because we will incur a loss as your actions will prevent the efficient management of the Car Park. The amount of the Parking Contravention Charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.
  3. If you incur a Parking Contravention Charge a Notice will be given to you or attached to your vehicle. If payment is received within 14 days of the Parking Contravention Charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice.
  4. Payment may be made by one of the methods detailed in the "Instructions for Payment" section of the Parking Contravention Charge Notice. Please quote your vehicle registration number and Parking Contravention Charge Notice number when making payment.
  5. Failure to pay the Parking Contravention Charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.
  6. We may request and obtain your (or the vehicle owner's) personal details from the DVLA should you fail to make payment within 28 days. We will use your personal details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.
  7. If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself. We will then consider your appeal and notify you of our decision. Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.
  8. The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park.
  9. If the equipment in the Car Park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10. Access, re-location of vehicles

  1. We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.
  2. We reserve the right to move vehicles within the Car Park, by driving or otherwise, using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.
  3. We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within our control or otherwise as may be expedient.
  4. To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, we reserve the right to drive or otherwise take your vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.

11. Tariff

The parking fees payable by you (as varied from time to time) shall be as displayed on the tariff board at the Car Park. You are obliged to pay the fee and to comply with any instructions on the tariff board.

12. Payment and disposal of abandoned vehicles

  1. If you intend to leave your vehicle in the Car Park for more than 28 days we recommended that you notify us in writing of your intention to do so.
  2. We reserve the right to sell any vehicle which we reasonably believe to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the Car Park for more than 28 days without prior notification and which is not known to be covered by a current valid Season Ticket.
  3. Before proceeding with the disposal of abandoned vehicles, we will:-
    1. make reasonable enquiries with a view to identifying and contacting the registered owner of the vehicle in question;
    2. give 28 days notice of our intention so to do to the registered owner by pre-paid post addressed to the registered owner's last known address.
  4. Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.
  5. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

13. Prohibited activities

  1. You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you or your agent other than with our prior specific permission is permitted in the Car Park. In the event of vehicle breakdown you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
  2. No activity in connection with the selling, hiring or other disposal of vehicles or goods or services shall be carried out in the Car Park without our prior specific written permission.

14. Variation of the terms and conditions

These Terms and Conditions shall not be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is be capable of varying these Terms and Conditions.

15. General

Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

This land is Private Property and managed by National Car Parks Ltd

 

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Southampton Airport Terms & Conditions

1. Introduction

1.1

These terms and conditions (“Terms”) apply to all bookings for services made via www.southamptonairport.com and all URL’s operated by Southampton International Airport Limited (together referred to as the “Website”). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 (for lounges) or 5 (for priority security). Please then read Paragraphs 6 to 9 which apply to all customers.

1.2

The Website is owned by Southampton International Airport Limited (Company Number: 2431858) which is incorporated in England. The registered office of Southampton International Airport Limited is The Compass Centre, Nelson Road, London Heathrow Airport, Hounslow, TW6 2GW.

1.3

In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we”,

“us” and “the Airport" refer to Southampton International Airport Limited. The contract for car parking, valet parking, priority security or lounges is made between you and Southampton International Airport Limited.

1.4

The VAT number for Southampton International Airport Limited is 927 3652 08

1.5

These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6

Should you need to contact us please either email us at parkingenquiries.southampton@apcoa.com or call us on 023 8062 7030.

2. Car Parking

2.1

When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you.

2.2

The booking you make is non-transferable either from you to someone else or between different car parks.

2.3

The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

2.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

A proportion of the charge you pay may include a Public T ransport Levy which is used to develop public transport initiatives at the Airport.

(c)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service

and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and (iii)

the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

(l)

If you have paid to use a premium parking service in any car park (“Priority Parking” at Southampton International Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.

2.5

The following terms apply to use of the transfer service:

(a)

Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should

ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)

NOT USED.

(c)

The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d)

Please ensure that you remember to take all your luggage off the bus when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.

(e)

The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

2.6

In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.

2.7

We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.

2.8

If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:

(a)

cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or

(b)

issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.

2.9

The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:

(a)

conducting any service work, cleaning or repairs to your vehicle;

(b)

carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

(c)

filling or emptying of fuel tanks;

(d)

misusing or damaging any part of the car park;

(e)

parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

(f)

driving dangerously or too fast;

(g)

making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

(h)

filming or taking photographs;

(i)

cooking or lighting fires;

(j)

using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;

(k)

doing or attempting to do anything which is a criminal offence;

(l)

spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

 

 

3. Valet Parking (if offered)

3.1

All prices shown are in pounds sterling and include VAT at the prevailing rate.

3.2

When at the valet parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.

3.3

When you have parked your vehicle at the reception area, it is your responsibility to:

(a)

lock your vehicle securely (but leave the key with us as described in the instructions you have been issued with via e-mail);

(b)

fully close all windows of your vehicle;

(c)

apply your handbrake properly;

(d)

engage any steering lock, alarm or immobiliser you have;

(e)

not leave any animal or person within your vehicle;

(f)

minimise the level of possessions left in the vehicle and ensure that such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

3.4

You must comply with all directional signage and other instructions when in the reception area.

3.5

The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).

3.6

Except as set out in Paragraph 3.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.

3.7

The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

3.8

You should ensure that you leave with the Airport’s employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.

3.9

By leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle, at all times while in our custody, shall be roadworthy, has a valid MOT and tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

3.10

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:

(a)

the vehicle registration number;

(b)

the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days

notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

3.11

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

4. Airport Lounges & Other Services

4.1

Please note that WiFi or lounge services may be provided to you directly by us and /or by designated operators. This will be made clear as part of the booking process. Where a designated operator provides some or all of these services to you, their terms and conditions shall apply in addition to those set out in this Paragraph 4.

4.2

All prices shown are in pounds sterling and include VAT at the prevailing rate.

4.3

Your booking is non-transferable either from you to someone else or between different airport lounges.

4.4

Your booking is only valid for the date, price and lounge specified when you book.

4.5

Any regulations relating to the use of the lounge are usually displayed at or near the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the relevant airport lounge operator. They are also available on our website.

4.6

Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.

4.7

There may be restrictions on children being permitted access to the lounge. Where children and infants are permitted access and admitted it is your responsibility to supervise them.

4.8

Smoking is not permitted in lounges or anywhere in the terminal building.

4.9

All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.

4.10

All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.

4.11

The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service.

4.12

The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.

4.13

You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.

5. Priority security

5.1

Your booking is only valid for the date and price specified when you book. Your booking is non- transferable.

5.2

We cannot guarantee the availability of the service, and the right to use the priority lane through security may be withdrawn at any time without notice by the Airport. Where you are not permitted to use the priority lane, we shall refund the price paid solely in respect of that service.

5.3

The purchase of the priority security service only provides for a separate queuing process to get through security, and we cannot give any assurances regarding how long it will take you to clear security. This product does not in any way excuse you from the requirement to submit to full security screening.

5.4

It is your responsibility to ensure that you leave adequate time to clear security prior to your flight.

Please contact your airline or check your ticket for advice on how early to arrive at the airport prior to your flight. The Airport does not accept any liability if you miss your flight because you have not left enough time to clear security.

6. Cancellations or changes to pre-bookings for car parking, valet parking, lounges and priority security

6.1

Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 023 8062 7030 to cancel a booking or emailparkingenquiries.southampton@apcoa.com . However please note that if you have purchased a SuperSaver or Leisure Special product (which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website) you cannot cancel these once you have booked.

6.2

The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time, date and time of valet parking drop off, lounge or priority security entry time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

6.3

Should you wish to make changes to your booking then you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 023 8062 7030 to amend a booking or emailparkingenquiries.southampton@apcoa.com. However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot amend this once you have booked.

6.4

Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

6.5

No retrospective refunds will be made after the car park entry start date, date of valet parking drop off or lounge or Priority Security entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

6.6

No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.

6.7

Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

6.8

No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.

6.9

Your statutory rights are not affected.

6.10

If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

7. Events beyond the Airport’s control

7.1

The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

7.2

Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre­payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

8. Our liability to you

8.1

The Airport will act with reasonable skill and care when providing services to you.

8.2

Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

8.3

Without prejudice to Paragraph 8.2 above, the Airport’s liability to you for the provision of car parking, valet parking, priority security or lounge services shall be limited to an aggregate of £50,000.

8.4

The Airport does not accept liability for:

(a)

any indirect or consequential loss; or

(b)

any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

9. General

9.1

Any contract made between you and us via the Website is governed by English law.

9.2

We reserve the right to change these Terms, but once you have made a booking the Terms which apply

are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

9.3

These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services. Last updated: October 2013

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